Vacancy caducado!
Job Description
Mac Made Easy is the Premier Partner for Apple. We have been in Business for 27 years with 5 locations.
Position Summary:
The Apple Certified Macintosh Technician provides superior technical skills and experience along with exceptional communication skills to translate a customer's issue into a fast and reliable machine repair. Our techs work both with customers both in-house and onsite to provide reliable troubleshooting and service resolution.
Our ideal candidate has outstanding customer service skills as they are responsible for receiving and responding to customer issues via, phone, email, and walk-ins.
This is the perfect position for a person that has worked Apple Retail and would like to move to a more structured, professional, less hectic environment with better hours.
We pride ourselves on quality and not just quantity. You must be able to work unattended and without supervision.
Responsibilities and Duties
Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
Provide proactive and timely communication to service customers alerting them to the status of their repair.
Conduct troubleshooting, diagnostics, and repairs in a manner that reflects our outstanding experience and customer service.
Preparing Quotes for Customer repairs
Provide product troubleshooting, diagnosis, and repair on all Apple Product Line.
Completes warranty and out-of-warranty repairs according to Apple and ITC standards of excellence
Understand Apple Customer Satisfaction and Service Excellence metrics and how repair strategies affect them
Resolves issues requiring Apple Internal technical Support communication.
Stay current on technology & service procedures
Maintain Apple Metrics
Keep all required certifications current
Qualifications and Skills
Apple Certified Macintosh Technician Certification
Minimum of one year experience as an Apple computer repair technician
Excellent oral and written communication skills
Proven user experience in Apple iOS & MacOs Operating Systems
Maintains confidentiality of Company Information
Strong detail orientation, team player and ability to work on multiple projects, prioritize and meet deadlines
Provides daily written updates on status of current tickets, open issues and projects
If interested please send us your resume.
Job Type: Full-time
Vacancy caducado!