Vacancy caducado!
We are a team of inspired individuals who make a difference in peoples lives. Our mission is to provide a home-away-from home for seriously ill children and their families, and to develop other programs and partnerships aimed at improving the lives of children in Hawaii and the Pacific.
We are looking to reinforce our team with people who care, are decisive, and prepared to do a lot of good. If you are talented, energetic and excited to share in our commitment of building a greater future, we have a career opportunity for you.
Job Summary
The Oahu Avenue Guest Services/Resident Manager is responsible for daily management of facility and guest services operations for the Ronald McDonald House that arise between 8AM through 5PM, Monday through Friday, in addition to morning, evening, and weekends as required. In addition has overnight on-call responsibilities to handle any emergencies that may occur at the Oahu Avenue House from Sunday through Thursday, beginning at 10PM through 8AM the next morning.
Essential Duties
Responsible for guest relations for RMHC families. Takes referrals, handles guest registration, including check-in and check-out at all house locations. Coordinates transportation and shuttle arrangements, communicates policies and procedures to guest families, enforces house rules and policies as necessary, and organizes/plans family support events and activities.
Responsible for day-to-day functional operation of the House including completion of all required housekeeping and daily maintenance tasks. Conducts regular house/grounds inspection to determine cleaning requirements and supply needs. Responsible for upkeep and overall cleanliness/orderliness of house and surrounding areas.
Monitors need for replacement of furniture, furnishings, fixtures, etc. for general facility improvements. Keeps Guest Services Manager apprised of needs for capital budgeting purposes.
Maintains inventory and records on all housekeeping, household and maintenance related supplies including food and household items, cleaning supplies, linens, etc. Facilitates and schedules appropriate and timely distribution and storage of all supplies.
Understands and is able to implement House emergency procedures.
Supervises and coordinates projects for volunteers and volunteer groups.
Complete administrative tasks as assigned by the Guest Services Manager. Responsible for overnight on-call coverage at the Oahu Avenue House to handle any emergencies and guest support needs from Sunday through Thursday, beginning at 10PM through 8AM the next morning.
Nightly work responsibilities also include after hour security check and shutdown of facility.
Morning work responsibilities include the opening up of the house.
Other Duties
Promotes a positive image of the Ronald McDonald House through exceptional communications, behavior, and professional attitude.
Assists with Development and House special events and activities as needed. Demonstrates willingness to work as part of a team and assists co-workers in other organizational and program work as needed or required. Maintains reliable work attendance.
Performs other miscellaneous duties and functions as may be assigned by the Guest Services Manager or the Manager of House Operations to support to further the mission of Ronald McDonald House Charities of Hawaii.
Qualifications/Skills and Knowledge Requirements
Bachelors degree or equivalent course work/training from an accredited college or university in human services, health sciences, administration, or related field preferred.
Effective time-management, organizational skills and management of details with ability to prioritize and multi-task.
Excellent interpersonal, verbal and written communication skills. Ability to effectively communicate with agencies, staff, volunteers and guests.
Ability to work within a team environment. Positive attitude, with sensitivity to the needs of guest families and co-workers.
Proficiency with Microsoft Word, Excel, QuickBooks
Ability to lift up to 25 pounds. Ability to clean and maintain household. Tasks associated with this position may require considerable or frequent walking, standing, bending, stooping, lifting, pushing, or reaching overhead.
Available to work Monday through Fridays, 8am to 5pm, in addition to evenings, and weekends as required.
Valid drivers license and clean drivers abstract for the operation of House vehicles to transport House guests, run errands, deliver/pick up House supplies, materials, donations, etc.
CPR Certification required for all staff with House Manager Responsibilities.
Commitment to the mission and goals of the organization.
Hours
M-F 8AM-5PM Full-time, in addition to evenings and weekends as required
S-TH 10PM-8AM on-call
Benefits: 100% PPO Medical; Retirement Plan; Paid Sick, Vacation and Holidays; Professional Training
Vacancy caducado!