Trainer and Documentation Specialist () puesto vacante

Vacancy caducado!

Trainer and Documentation Specialist (638797)

Duration: 12+ months

Rate: ALAP

Location Atlanta Georgia

Submission Deadline

10/28/2020

Client, is hiring for the position of Trainer and Documentation Specialist. The client team creates and manages content for the state flagship website georgia.gov and supports a custom Drupal based Content Management System (CMS) platform supporting more than 60 state agency websites. In addition, the team is responsible for onboarding new agencies, and partnering with agency customers to determine how the platform can best serve their content needs.

Position Summary:As a trainer and documentation specialist for client, you will be working with the client team to train and support state agencies to ensure Georgia’s websites follow best content practices offered by the state’s enterprise digital platform.

The client team supports state agencies in three key areas:

Delivering technology solutionsConsulting on best practicesBuilding capacity

The best candidate will have experience in Drupal, a passion for delivering training (on-site and online), and experience writing and managing training documentation. This position is a resident training expert who will deliver technical training based on web best practices and conduct hands-on workshops.

Responsibilities Include:Deliver training courses for new and existing content managers on Drupal CMS and Siteimprove.Learn the ins and outs of creating and managing content on the Drupal platform.Understand and learn existing content developed for workshops and trainings to be capable of leading those trainings.Develop new training content to address any gaps identified in training opportunities.Manage all online training documentation ensuring it stays updated and relevant, providing the most accurate information to users.Strategically plan training courses and schedule courses throughout the year to ensure trainings are offered on a consistent basis.Ensure the client's site is updated with upcoming training opportunities and registration is available.Show understanding and empathy while assisting the Support Lead to help technical or content-related questions from content managers.Provide feedback on training opportunities and offer suggestions on ways client can better serve agency content managers to improve soft skills and technical skills.Help agencies understand changes between Drupal 7 and Drupal 8 by providing additional one-on-one training or group trainings, as needed.Be comfortable leading and speaking in front of small to medium-size groups.

Required Skills / Experience:The ideal candidate must be self-motivated with a proven track record in customer requirements gathering and documentation. Candidate must be organized and analytical, adapt at working in a team environment, able to implement a project schedule, and be able to handle multiple priorities in a fast moving environment.3+ years of experience in training and documentation management.Knowledge of web-based content management systems, with a background in Drupal 8 preferred.Knowledge of site performance tools such as Siteimprove to monitor quality assurance, accessibility, and analytics.Knowledge of industry best practices for the web.Ability to assess and evaluate learning outcomes.Proven experience participating in large projects with cross functional content, design, and development teams.Strong presentation skills.Strong self-motivation skills.Strong team player with significant collaborative work experience.Excellent communication, interpersonal, and analytical skills including the ability to present content concepts clearly and persuasively to colleagues, partners, stakeholders, and especially to senior executives.A portfolio demonstrating your ability to research, write, and gauge the impact of your contribution.

Preferred Qualifications:Familiarity with JIRA or similar product management tools.Familiarity with leading online training delivery platforms.Certification from accreditation body, such as the American Society for Training & DevelopmentPrior experience conducting training for various levels of users

Required 3Years Prior experience maintaining document management for web platforms

Required 2Years Prior experience developing and designing training course materials

Required 2Years Prior experience with Drupal 8

Highly desired 6MonthsProven experience participating in large projects with cross functional content, design, and development teams.

Required 2Years Experience with Agile (Scrum) methodology terms and processes

Required 1Years Past professional experience with users in one-on-one training sessions

Required3Years Prior experience working with various training delivery platforms.

Required 1YearsPrior hands on experience with Jira

Highly desired 1Years Prior experience with site performance tools such as Siteimprove

Vacancy caducado!

ID	#5209655
Estado	Georgia
Ciudad	Atlanta
Tipo de trabajo	Contract
Salario	USD Depends on Experience Depends on Experience
Fuente	Think Development Systems, Inc.
Showed	2020-10-26
Fecha	2020-10-23
Fecha tope	2020-12-21
Categoría	Escritura/edición
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Job Details

Trainer and Documentation Specialist (638797)