Vacancy caducado!
Job ID:5000609192206Overview of the District Operations Manager - Filtration This position is responsible for leading, evaluating, training, and on-boarding service technicians who refurbish, service and repair equipment such as water coolers, filtration units, water vending units and other small dispensing equipment. This leader will foster a 'safety first' culture through awareness, training and accountability. This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience. Job Responsibilities Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Service Technicians. Champion safety by actively leading and demonstrating behaviors aligned to DS Services Core Safety Principles. Own execution and adherence to DS Services' standards for all branch/location processes related to customer service, order delivery, and inventory through cross-functional collaboration. Execute against service standards Support the personal and professional development of direct reports through performance objectives and daily coaching. Regularly participates in route rides and delivers on the job training, as well as, observations to stay abreast of market conditions and properly evaluate customer needs. Promote a positive employee experience through on-boarding, orientation, and employee engagement activities Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions. Responsible for maintaining staffing levels through talent acquisition, development, and retention. Analyze and monitor area activities and results; develop and implement alternative plans as needed. Measure and monitor area profitability levels; take corrective action as required. Evaluate market for opportunities to grow revenue. Implement financially sounds decisions to deliver financial plan for area of responsibility. Possess thorough knowledge of process and operation of designated equipment. Serve as key part of the change network by actively leading direct reports through transformational business initiatives. Ensures AM and PM business routines & processes are conducted in a safe, efficient and effective manner. Coach, develop and manage performance through transparent field leadership This is a field role work in the field with Technicians to develop skills . See job URL for more information and EOE statement.For More details go to URL
Vacancy caducado!