Coordinator, Operations

Estes Forwarding Worldwide, LLCEFW is an Equal Opportunity Employer, Minorities/Female/Disabled/VeteranJob ID 2019-2008# of Openings 1Job Location US-GA-AtlantaCategory OperationsType Regular Full-TimeShift 2nd (Day)OverviewFounded in 2003, Richmond-based Estes Forwarding Worldwide (EFW) is a domestic and international freight forwarder. At EFW, we are always on. Our commitment to personal service has made us a leader in logistic solutions across the globe. With offices across the country, EFW offers a full range of domestic and international solutionsincluding air, ocean, ground and international transportationthat few competitors can match.ResponsibilitiesThe Coordinator, Operations, reports directly to the Leader, Operations. The Coordinator, Operations, is responsible for evaluating pricing and transportation options in order to provide exceptional customer service while supporting the Operations Department and its domestic clients.Duties include but are not limited to:Through a network of internal and external transportation suppliers, use company training and experience to determine the most efficient, cost effective, time sensitive process of providing the requested Estes Forwarding Service.Carry out assignments in conducting work for EFW and its clients, including evaluating multiple options regarding transportation; pricing, timing, availability, volume and other factors with frequent direction from management when appropriate. Interpret and implement standardized management policies and operate company practices when arranging transportation with vendors and clients.Serve as the front-line communicator for customer and vendor disputes. Handle such complaints and resolve them using exceptional customer service to preserve customer satisfaction, vendor relationships, and company reputation. Use discretion when determining situations that need to be escalated to management.Effectively manage multiple tasks and work under pressure to meet deadlines.Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.Develop and maintain a positive working relationship with service providers.Work flexible hours and various shifts.Research all possible routings via airlines, line-haul, pick-up/delivery, scheduling, and geographic servicing. Utilize the most efficient and cost effective routes.Document all shipments with detailed trace notes and accurate data entry. Complete additional shipping documents as required. Thoroughly document all information for every shipment including special customer requests, documentation of agent specials, the assignment of special authorization numbers, ship tracing information and OS&D information. Maintain with accuracy, appropriate TSA and DOT documents including documents for the movement of Dangerous Goods.Maintain on-time service integrity with a goal of 100% on time. Continually monitor and update shipments as defined by EFW Forwarding Services management policies.Be available for 24-hour on call rotation when requested by management.QualificationsMinimum of an Associate's degree (or equivalent) in a related field and 1 3 years of experience in transportation, logistics or other transportation business. Experience working with Dangerous Goods/HAZ-MAT certification desired. However, a combination of experience and/or education will be taken into consideration.Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.Must be able to proficiently complete air and ground shipping documents both electronically and manually.Work outside of normal business hours in order to meet deadlines where necessary and as directed by management.Maintain a strong work ethic, including a positive demeanor at all times and work in a cooperative and friendly manner with customers, co-workers and those with whom the employee comes into contact while fulfilling the obligations of the position.