Account Services Rep I

Job Description

This position is responsible for all Account Services activity on accounts to maintain the best possible portfolio performance and customer service. This may be done with the use of a predictive dialer as well as working manually from reports. Areas of responsibility are primarily inbound calls, but may include some outbound as well. Past due HOA (maintenance and taxes) are also collected. Responsible for complying with all Federal and State laws and regulations as well as internal policies and procedures.

• Communicate with owners by telephone in order to collect all past due monies owed on the account to include past due payments, past due down payments, documentation required to complete the purchase, past due maintenance, taxes, and use fees.

• Identify accounts that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted in a timely fashion.

• Provide accurate information to owners regarding their account during every communication.

• Follow training and quality models to ensure proper Account Services methods are used and quality customer service is provided during even the most difficult calls.
• Use Positive Call Skill Drivers on every call.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must have previous on the job training and a work history as a previous account or customer service representative. A year minimum is ideal.

Additional Information

All your information will be kept confidential according to EEO guidelines.