Vacancy caducado!
We are a veteran owned, veteran operated managed service provider located in Gainesville, FL.
We are looking for an entry-level Network and Support Technician who will be responsible for the implementation and support client system environments as well as our own. The individual in this role will possess a thorough understanding of the specific and related systems architecture (both hardware and software), and must have experience administering network WAN/LAN, or other business-related applications in a high-availability setting.
Support will be provided on-site, remotely, over the phone, or via email. The selected candidate will have the ability to analyze the end-user use of existing systems and make proactive recommendations for improvements. Individuals will be working closely with the CTO, client site manager, and Technology peers, ensuring needs and expectations of clients are met and/or exceeded.
Responsibilities and Duties
Key Responsibilities:
Work with clients and other staff to evaluate and solve technical problems.
Administration of client user accounts, permission sets, and network resources
Perform maintenance on network gear, and conducts repairs/upgrades.
Performs routine audits of all network, server, and end user technical equipment.
Installs, implements, maintains and monitors all computerized applications, servers, hardware and software including MS Office applications, server operating systems, domain environment, Active Directory Services and Group Policy configurations.
Provides support for multiple systems environments required for proper change management compliance.
Performs software and/or network administration; including configuration, updates, patches, and hotfixes and license renewals as needed using ITSM integrated patch management.
Executes actions necessary to achieve and maintain optimum systems configuration and compliance.
Propose design, implement configurations, and maintains systems security via appropriate data and configuration standards.
Engages in the configuration, installation, repair and maintenance of, but not limited to, local area network hardware, software, and services such as PCs, system software, software applications, printers, routers, servers, switches, VPN, VOIP phone systems and firewalls.
Acts as a systems subject matter expert and liaison to business users and technology partners.
Serves as an escalation point for Support Technicians to resolve outstanding issues within client environments.
Updates documentation to meet compliance requirements as necessary.
Provides on-call help desk support through a rotation schedule.
Excellent knowledge of systems and all components including network management, User Management, Active Directory, etc.
Qualifications and Skills
Minimum three (3) to five (5) years of experience working with systems and software technology.
Superb communication (verbal and written), interpersonal, organizational, and presentation skills.
Experience with the installation and maintenance of systems and software in distributed environments.
Ability to recognize, analyze, and effectively troubleshoot technical problems in a timely and organized manner using industry best practices/procedures and critical thinking skillsets.
Ability to multi-task in a fast-paced environment.
Self-motivation and goal orientation; must be resourceful and able to take initiative in a dynamic environment.
Able to demonstrate strong professional customer service skills and focus.
Strong interpersonal, written, and oral communication skills.
Infrequent travel may be necessary.
Preferred Qualifications:
Windows Server and Workstation
Active Directory
Group Policy
VMWare/Hyper-V
Linux
Office 365
SharePoint
Exposure to iOS, Android, OSX
We will train the right person from ground up.
Vacancy caducado!