Job Details

ID #3990634
Estado Distrito de Columbia
Ciudad Washington
Full-time
Salario USD TBD TBD
Fuente Distrito de Columbia
Showed 2020-05-28
Fecha 2020-05-23
Fecha tope 2020-07-22
Categoría Servicio al cliente
Crear un currículum vítae

Customer service / Dispatch (Silver Spring)

Distrito de Columbia, Washington 00000 Washington USA

Vacancy caducado!

We’re currently seeking talent to join our high volume dispatching office.

Schedule - Our hours of operations are 8am - 10pm, Monday - Sunday. Extended hours are possible when call volume is high. Weekend availability is a requirement as well.

Salary - Customer Service position is $13/hourly

This friendly professional will answer customer calls within a busy service dispatching environment, schedule service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers' needs by taking incoming calls and making outbound calls regarding appointment scheduling. His/her duties involve daily communication and interaction with service crew members and our clients.

Job Responsibilities:

- Receives, records, and distributes work orders to service crews upon customers' requests for service

- Records information, such as name, address, and service to be rendered, prepares work order and distributes to service crew

- Schedules service calls and dispatches service crew

- Calls the customer to insure satisfactory performance of service

- Keeps detailed record of service calls and work orders

- May dispatch orders and relay messages and special instructions to mobile crews via calls and office messaging system

- Processes customer’s debit/credit card payments over the phone at request of service crew

- Follow up with potential customers and negotiates prices with the goal of completing as many services as possible for our clients

- Takes client calls and communicates issues with drivers and Dispatch Supervisors as appropriate

Required credentials:

- Ability to thrive in a fast-paced environment.

- A strong degree of self-motivation to provide exceptional customer service.

- Demonstrates listening and verbal communication skills.

- Experience gathering customer information and keying it into a computer

- Bilingual English/Spanish fluency

- Call-center, operations or customer service experience

- Willingness and ability to work evenings and weekends.

- Ability to work independently with limited supervision

- Additional knowledge/skills may be required by assignment

- High School diploma or equivalent

- Computer skills required

- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.

- Must be able to demonstrate professional phone manner

Please email your resume with your contact information first and call us at (240) 883-5094 between 6:30 pm - 8:00 pm if you have any questions about this position.

Vacancy caducado!

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