Job Details

ID #4882255
Estado Distrito de Columbia
Ciudad Usdc
Tipo de trabajo Full-time
Salario USD TBD TBD
Fuente Citizant
Showed 2020-09-24
Fecha 2020-09-24
Fecha tope 2020-11-23
Categoría Etcétera
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Network Engineer

Distrito de Columbia, Usdc 00000 Usdc USA

Vacancy caducado!

Job Description

  • ProvideLAN/WAN support in a small team environment providing full IT support in a geographically dispersed user community with <1000 users working withTier 1, 2, and 3 level user support and systems administration teammembers to identify, troubleshoot, resolve connectivity issues; maintainLAN/WAN networks; and recommend innovations to improve LAN/WANenvironments.
  • Contributeto the technical team to ensure effective delivery of infrastructureservices
  • Monitorthe health and performance of systems in scope of this role, executingstandard maintenance, tuning and remediation actions in accordance withchange management procedures
  • Performsupport and maintenance of legacy networking components
  • Assistwith escalated requests for assistance from the Help Desk personnel
  • Assistless experienced personnel, sharing knowledge freely and cross-training
  • Assistwith Help Desk activities including rotational phone support
  • Perform ITpre-fielding events as required (site walks, surveys, etc.).
  • Interact with customers to build relationships.
  • Provideescorts forTier 4 vendor support as necessary
  • Resolve at least 90% of trouble tickets assigned to Tier 2 personnel.
  • Perform other duties as assigned or requested.

Qualifications

candidate must have 15 to 17 years’ of experience providing Tier 1, 2 and 3 level IT support, within which:

  • Minimum7-10 years’ experience installing, deploying, and managing Microsoftenterprise services software such as Active Directory, DHCP, and DNS.
  • Minimum7-10 years’ experience administering/managing LAN/WAN environments usingmonitoring tools such as Solarwinds and Cisco Prime Infrastructurecustomized to the organization’s and security requirements.
  • Minimum7-10 years’ experience working within a Tier 3 Cisco network supportenvironment designing, documenting, and supporting the LAN/WAN networks,supporting VPNs (Cisco AnyConnect and Direct Access solution), i.e. GREtunneling and wireless solutions.
  • Minimum7-10 years’ of experience performing hands on implementation of network infrastructure including: core switches, edge switches, routers, bandwidthmanagement appliances, and related HW/SW, including install, configure,maintain, upgrade IOS and router/switch configurations;
  • Associate’sdegree required; Bachelor’s degree preferred in a computer systems relatedfield

Certification:Must currently have one of the following three certifications –

    1. CiscoCertified Network Associate (CCNA) or
    2. CiscoCertified Network Professional (CCNP) or
    3. CiscoCertified Network Designer (CCND).

  • Cisco Certified Internetwork Engineer (CCIE) is optional but a plus

Desired Skills:

  • Candidate must have excellent organization skills, problem-solving skills, multitasking skills, and a can do attitude with a customer focus to succeed.
  • Candidate must possess excellent verbal and written communication skills and be able to effectively interact with all levels of technical understanding and executive level managers.
  • Candidate must possess excellent customer service skills (in person, email and over the phone)
  • Candidate must possess very strong organizational skills, an ability to multi-task, and an ability to thrive in a busy and changing environment with a can do attitude.
  • Candidate must be able to work in a team environment and independently.

Clearance Requirement:Applicants must already have a Secret (or higher) Clearance with the ability to obtain/maintain suitability for national security agencies.

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Vacancy caducado!

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