Job Details

ID #2764714
Estado Delaware
Ciudad Dover
Full-time
Salario USD TBD TBD
Fuente American Express
Showed 2019-10-09
Fecha 2019-10-10
Fecha tope 2019-12-08
Categoría Etcétera
Crear un currículum vítae

Manager of Partner Intelligence - Analytics and Strategy

Delaware, Dover 00000 Dover USA

Vacancy caducado!

The Global Partner & Specialty Servicing (GPSS) provides expertise in partner management and support and execution of strategic initiatives, as well as driving globalization, consistency and efficiency across external servicing network through teams focused on partner oversight, process management, project management, reporting, regulatory execution, internal controls and supplier governance.The Partner Intelligence Office is a team within GPSS created to provide research, analysis, strategic evaluation and recommendations for the footprint and configuration of the voice partner network.Job responsibilities will include:Performing cyclical detailed analysis of the BPO industry and the partner network:

Latest trends - analytics and data gathering across existing and potential servicing partners in GSG

Industry standards

Geographical intelligence

Pricing Structures and financial analysis of operational and contractual impacts

Margin analytics

Ensuring accurate patner evaluation and fact packs to enable the recommendation of best solutions for the Partner network

Provide proactive recommendation for potential configuration changes to meet business requirements and provide the optimal servicing configuration

Point of contact for leadership, provide coordination and intelligence for negotiators in terms of strategic alignment and commercial insights

Internal point of contact for key internal stakeholders for any configuration change to be implemented or needed as well as sharing alternatives from a configuration standpoint

Excellent presentation skills (written and verbal)

Proficient in Excel and PowerPoint

Experience in Procurement or Global Servicing capabilities and configuration

Financial experience and ability to understand and define a CBA an advantage.

Ability to influence without direct authority

Able to work in a highly matrix environment

Strong collaboration skills

Ability to manage, interpret and analyze large amounts of data and present to leadership

Strong relationship management skills

Strong analytical and strategic skill set

Strong understanding of the external BPO space and ability to see an objective external perspective.

Current BPO technology expertise an advantage

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Job Operations Title: Manager of Partner Intelligence - Analytics and Strategy Location: DE-Dover Other Locations: US-Arizona-Phoenix, US-New York-New York, US-Florida-Sunrise Requisition ID: 19018019

Vacancy caducado!

Suscribir Reportar trabajo