Vacancy caducado!
Job Description:
Will be the day to day IT support of systems including clients, servers, peripherals and network equipment. Manage Network or Client Group on infrastructure to meet the business needs.
Will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues
Should have experience Handling Switches, All aspects of systems administration including servers, routers, firewall, applications, & DB implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring & development of specialized system procedures & Documentation.
Requirements:
Associate degree in Information Technology, Bachelor degree in Computer Engineering or A+ computer certification as a PC computer service technician is a plus
2 years' experience or equivalent combination of education and experience with Active Directory, client-server and networking environments.
Experience with Microsoft certifications, SQL Server
Solid understanding of computer networking and data transmission, Microsoft Windows, software update, and printer driver configure, set-up, installation, and troubleshooting (advanced MS-Windows support is a plus)
Must have Exceptional communication (verbal & written), problem solver and diagnostics, as well as patient skills to Organize, record, track, and document employee and customer issues
After-hours support required as needed
Ability to occasionally travel at short notice to resolve customer service issues
Only U.S. Citizens or persons may apply.
Responsibilities
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
Receiving, logging and managing calls and service changes from internal staff, vendors via telephone and email
Troubleshooting of IT related problems from in-house software to hardware, such as Mobile devices, Laptops, PCs, Printers, Outlook, phone systems, security systems, soft and hard tokens.
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
Maintain a high degree of customer service for all support queries
Proficient in the use of MS Office applications used within the companies (Word, Excel, Access,Outlook, PowerPoint, Publisher).
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups Etc
Candidates may be required to submit to a Criminal Background Check and a 10 Panel Drug Screen.
Vacancy caducado!