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OverviewHomeServe USA, a 2019 certified Great Place to Work, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should!ResponsibilitiesPosition Overview:The Director of the Marketplace Portfolio will report directly to the Vice President of the PMO managingthe activities of a team of Program/Project Managers and Business Analysts to ensure best in class project delivery along with consistent, standardized, and high-quality project delivery artifacts.The Director willguide, support, coach, and mentor these resources throughout the project lifecycle to ensure successful execution of new partner portfolios, onboarding of new customers and associated policies, enhancements to existing partners and customers, integration of newly acquired companies for the enterprise, and manage triage issues to resolution. As Director, Marketplace Portfolio, you will drive business results, through initiatives relative to specific assignedenterprise-wideIT and business units. Overall responsibility for the strategic interface with assigned business units for the purpose of business and IT strategy development, solution delivery, service management, risk management, and relationship management. Provides highly valued strategic consulting level support and guidance through key initiatives. Facilitates and coordinates project activities within the assigned portfolio and sets priorities. Influential leadership on innovative solutions for personalized customer service.Working closely with senior leadership, theDirector of the Marketplace Portfolio willlead strategically oriented mission-critical projects, while monitoring internal and/or external dependencies as well as ensuring alignment across projects; ensure projects are properly staffed, and that they deliver on their objectives on time and within budget.The Director of the Marketplace Portfolio will alsofunction as the enterprise-wide subject matter expert in Project Management methodology and best practices, and be responsible for developing and strengthening HSUS’s Project Management capabilities, relative to project scope definition and management, project planning and controlling risks and issues resolution, and financial tracking.Detailed Responsibilities:
Assemble, manage, mentor, motivate and lead a team of highly skilled and experienced Program/Project Managers and Business Analysts; assign project management resources as needed to PMO projects and initiatives
Develop and maintain comprehensive project management and business analysis standards, tools, processes and procedures. Uphold and enforce adherence to PMO established methodologies
Manage strategic customer onboarding projects, working with external and internal stakeholders across the organization to successfully onboard new partners and customers within time & budget while exceeding stakeholder’s expectations
Manage Portfolio forecasts/budgets
Oversee and support project planning activities and the execution of projects according to plan and intended objectives
Partner with other Portfolio Managers to provide consistent, efficient processes and methodologies and optimize similar efforts
Partner with Business stakeholders to understand and document business needs, prioritize and track project requests, change requests, and system enhancements
Work closely with M&A teams, and key business partners, to successfully integrate newly acquired companies into the HomeServe eco-system.
Insure timely and accurate communications of Triage issues with accompanying plans and timeline for resolution.
Work closely with the PMO’s QA function to implement quality assurance processes and procedures to support the PMO’s project management function and ensure quality and consistency across all PMO project management deliverables
Work to remove, resolve and mitigate barriers, issues and risks that slow or prevent the successful accomplishment of project objectives
Set expectations, establish metrics and goals, and perform performance evaluations of direct reports
Liaise with senior management, clients, Business Operations, and IT staff to conduct high level investigative studies to seek effective, feasible, and profitable business solutions
Act as a direct line of communications to Executive Management in order to keep them apprised of project plans, accomplishments, risks, and project costs.
Utilize own skills and business experience to assess and advise on the practicability of alternatives, assessing technical limitations against operational realities
Establish training and mentoring plans to ensure consistent practices in elicitation and documentation of quality deliverables throughout the project lifecycle
Work closely with other functions in the organization such as Business Operations, Application Development, Account Management, Business Development, Finance, Legal, Sourcing, etc.
QualificationsJob Requirements:
Has excellent inter-personal skills and is experienced in managing clients/users at an Executive level
Can demonstrate strong stakeholder management capability to influence the strategic direction and scope of new project requests
Has a thorough understanding of all stages of alternative software engineering life cycles for development both within and beyond own organization
Possesses a broad knowledge of business and business functions and understands the significance of commercial constraints. Is able to recognize potential assignments outside own areas of specialization and bring to bear appropriate expertise as necessary
Strategic thinker with the ability to deal with complex and ambiguous environments and maintain a business-wide view across a variety of projects, work-streams and timeframes
Good knowledge of Client’s Financial and Operating models, including its business processes, the underlying IT that supports it and its organizational structure
Proven record of driving Business Process Improvement
Proficient in Project Management Tools - Automated tools to assist in the project management process, by automating mechanical tasks such as scheduling, resource balancing, and time recording
Proficient with Project Planning and Control Techniques - Methods and techniques associated with planning and monitoring progress of projects. To enable management of large analysis phases such as feasibility
Qualifications:
Bachelor's degree in related discipline or equivalent experience required
20+ years of proven track record of successfully applying project management controls to manage large-scale global initiatives through all phases of its lifecycle. This should include managing resources, across multiple functions in order to meet project goals
Outstanding presentation, communication, and facilitation skills
Demonstrated leadership of multidiscipline, high-performance work teams/groups
Effective at working directly with senior leadership as well as front-line staff
Excellent interpersonal skills with the ability to influence others not under direct supervision
Self-motivated, strong attention to detail, and results driven
Ability to work in a fast-paced, results-oriented climate; across functional areas and multiple locations
Strong project planning capability to direct others in completing quality deliverables and lead project management and business analysis activity for larger projects
Expert in project management methodologies and deliverables including scope statements, project scheduling, change control, and budget development and forecasting
Strong software delivery credentials and proven experience in the software development lifecycle
Experience using PPM tools for Workflow Management, Task Management, Resource Management, Time Tracking, and Project Management
IIBA (International Institute of Business Analysis) or PMP (Project Management Professional) certification a plus
Experience with SQL is a plus
In return we offer
Competitive compensation
Career development and advancement opportunities
Casual attire throughout the week
Friendly, open and team oriented work atmosphere
Excellent benefits including generous medical, vision, dental and life & disability insurance
401(k) plan with a company match
HomeServe USA is an equal opportunity employer.Job LocationsUS-CT-NorwalkJob ID2020-3642CategoryInformation Technology
Vacancy caducado!