Vacancy caducado!
Part-time position with flexible hours for a total of 25-30 hours per week.
Position Summary: Work at Dorel Sports offices, the makers of Schwinn, Cannondale, GT, and Mongoose bicycles. Located in Wilton, CT, the GURU team is looking for a motivated individual that can work diligently on key responsibilities while having flexibility to contribute to refining their own job function.
Responsibilities
-Serve as the primary contact for technical product support and service of our existing global clients and partners
-Track, prioritize and solve customer/dealer requests submitted through GURU Dealer Service Zendesk interface
-Respond to broad range of simple to complex customer support matters and requests
-At your discretion, develop methods to prioritize and resolve matters in order of urgency
-Recognize cases where problem solving escalation is necessary to reach an appropriate solution
-Troubleshoot and resolve service issues including order processing and shipment of service parts
-Maintain consistent and relevant correspondence with customers to establish superior customer relationships
-Dedicated commitment to being available immediately to address customer needs via the phone, email and Zendesk
Essential Qualifications
-Enrolled in a bachelors degree program from an accredited university in computer information technology, software development, information technology management or a recent graduate
-Ideal candidates are those looking to gain experience with software development paired with understanding the needs of the customer
-Apply a detail-oriented approach and critical thinking skills to understand a problem then solve it efficiently
-Proven working experience in providing help desk and customer service
-Working knowledge of help desk software, databases, and remote desktop tools
-Strong client-facing and communication skills
-Advanced troubleshooting and multi-tasking skills
-Interested in the bicycle industry is helpful
Beneficial Qualifications
-Experience in C#, Java, or Python and being able to implement these languages in real world tool/troubleshooting applications
-Experience with GIT source control
-Quick analyzation and adaption skills in software support and development
-Intermediate level experience with Windows operating system and tools, Microsoft Excel, and able to operate, parse, and construct XML data
Physical Demands
-Working conditions are normal for an office environment
-Must be able to sit for extended periods of time
-Must be able to use a computer keyboard and view a monitor for extended periods of time
-Must be able to lift 50 lbs.
Vacancy caducado!