Job Details

ID #2456265
Estado Connecticut
Ciudad New haven
Full-time
Salario USD TBD TBD
Fuente Connecticut
Showed 2019-06-18
Fecha 2019-06-17
Fecha tope 2019-08-16
Categoría No lucrativo
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Case Management Assistant

Connecticut, New haven 00000 New haven USA

Vacancy caducado!

IRIS (Integrated Refugee & Immigrant Services, www.irisct.org), a dynamic refugee resettlement agency in New Haven CT, has an opening for the part-time position of Case Management Assistant (20 hours per week, anticipated start date Aug 1). IRIS helps people fleeing persecution in their home countries to start new lives and become self-sufficient contributing members of their communities. IRIS currently serves clients from countries such as Afghanistan, DR Congo, Eritrea, Iran, Iraq, Sudan and Syria.

General Description

The Case Management Assistant is part of the Case Management team that provides the core services of resettlement to refugees, Special Immigrant Visa holders, asylees, and other IRIS clients with a specific emphasis on helping the Reception & Placement (R&P) case managers to provide services to clients within their first 90 days. The Case Management Assistant works closely with R&P case managers, interns and volunteers to ensure that arrivals are well prepared, clients have access to basic services and required documentation is obtained. The Case Management Assistant also helps the Director of Case Management ensure that information is centralized, updated, and shared as needed. The Case Management Assistant may work with other Case Managers, interns, and volunteers on post-R&P case management matters as needed. It is a position that is focused on administration and logistics but also has an important client-facing component.

Essential Duties and Responsibilities include:

R&P Assistance

Prepares case files and other necessary paperwork prior to a clients arrival (including but not limited to Social Security Card applications and Department of Social Services benefit applications)

Makes arrangements for arrivals, including: a hot meal from their home country, an interpreter, seasonal clothing, and a cell phone. Speaks with any US Ties to confirm arrival details.

Provides clients with winter and other items and/or accompanies clients to thrift store for seasonal clothing as needed, keeps track of items provided

Makes copies of client documents needed for case files including those provided by clients and those that arrive by mail (such as identification, social security cards, health insurance cards, mail from other social service agencies, signed receipts, etc.), ensure that these papers are filed appropriately

Regularly goes through client temporary files and files completed documents

Accompanies clients to Social Security and/or DSS offices for initial application

Follows up with social service agencies such as Social Security, DSS, and Access Health Connecticut, to resolve any problems with the clients applications

Plans and leads client community and bus orientations

Screens client requests, addresses them when feasible/relevant, refers them to other IRIS staff when appropriate

Helps train new interns and volunteers to do the aforementioned tasks, can delegate all tasks to interns and volunteers as appropriate

If delegated (such as when R&P Case Manager is on vacation), may lead arrivals (meets clients at IRIS, transports to house, ensures basic needs are met), conduct home visits or assume other tasks

Prepares disbursement forms for R&P expense requests

Writes case notes to document client contact and actions taken on clients behalf

Participates in weekly R&P Meetings

Other duties

Processes Diaper Bank enrollments (keep track of spreadsheet, prepare letters)

Participates in monthly CM department meetings

Performs other necessary tasks as requested by Director of Case Management

Requirements

Candidates must have:

strong communication skills;

ability to quickly establish and maintain a good rapport with various types of clientele,

awareness and sensitivity to refugee/immigrant experience and multicultural issues,

ability to handle multiple demands and shifting priorities in a fast-paced environment,

ability to set limits with clients and enforce strict policies,

fluency in spoken and written English,

strong computer skills including email and internet, Microsoft Word, Microsoft Excel, Google Docs; ability to manipulate basic spreadsheets,

meticulousness and attention to detail,

availability to occasionally work at night (for arrivals) and mornings (for SS and DSS applications)

US drivers license, good driving record, regular access to a vehicle and willingness to drive clients to appointments.

Ideal clients will have:

at least two years of relevant experience in social services or customer service;

experience working with refugees or other immigrant populations or related personal experience,

knowledge of DSS, SSA, CT AccessHealth applications and benefits

proficiency in another language (Pashto, Dari, Arabic, Swahili especially)

To apply, send an email to Director of Case Management, at [email protected] by July 1st (as soon as possible) with the following:

A subject line that says CMA: [Candidate first and last name]

A cover letter

An attached resume

Applications will be reviewed in the order they are received and until the position is filled.

It may be possible to combine this part time position with another to create a full-time position, if two part time positions need to be filled at the same time.

Vacancy caducado!

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