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Vocational Assistant - Spanish Bilingual
Salary îª $2,225.00 - $2,851.00 Monthly
Location îª Colusa
Job Type Full-Time
Department Colusa County Department of Health and Human Services
Job Number MSS00790
Closing 7/31/2019 11:59 PM Pacific
Tentative Written Exam Date 08/24/2019
Tentative Bilingual Multiple Choice Exam Date 08/24/2019
Tentative Bilingual Oral Exam Date 09/24/2019
Position Information
Performs a variety of duties in support of public assistance and/or social service programs and related administrative functions. Incumbents work in partnership with paraprofessional and/or professional staff to provide routine clerical support to the program and supportive services to clients; and performs related work as assigned.
Working under general supervision, Vocational Assistant continues and expands the training and preparation of incumbents for other classes in the public assistance and social services area. Positions in the Vocational Assistant class are flexibly staffed and are normally filled by advancement from the lower level Vocational Trainee, or if filled from the outside, require prior related experience.
SUPERVISION EXERCISED AND RECEIVED
Incumbents in the Vocational Trainee/Vocational Assistant classification receive close supervision from a supervisor or manager in the relevant program area.
While the above requirements outline the minimum qualifications, applicants may be further evaluated for qualifications beyond those listed. Those applicants that are determined to be most highly qualified will be invited to participate in the next step of the selection process.
Examples of Duties
Duties may include, but are not limited to, the following. For Vocational Trainee, duties are performed at the entry level:
Provides courteous, high quality service to those contacted in the course of work using the principles of effective customer service
Performs routine clerical duties such as answering phone calls, sorting and maintaining filing systems; posting outgoing mail and delivering incoming mail; processing documents; and performing receptionist functions using standard office equipment
Refers specific or complex questions received in person or by phone to the appropriate staff member
Reads complex laws, policies, or procedures for comprehension and relevance to daily tasks; adheres to Federal, State, and agency regulations in providing assistance to clients; and maintains confidentiality of protected information
Transports or accompanies adults and/or children to and from meetings, appointments, court activities, employment interviews, and other activities in the community that support overall client health and well-being
Assists clients in filling out appropriate applications or directs them to appropriate phone numbers to call to obtain community resources
Enters actions taken in support of client care and observations on the physical or psychosocial condition of client in appropriate databases/files and/or activity logs for tracking and access by all involved staff
Identifies emergency situations and refers clients to departmental or community services for emergency food, shelter, and clothing needs
Supervises routine, court ordered visits between parents, relatives, and children and provides updates to the case worker
Learns and complies with all County equipment and safety policies and procedures and California Occupational Safety and Health Administration (Cal OSHA) rules and regulations
Provides verbal reports to lead case workers or supervisors to update them regarding client's condition or care provided
Participates in external training or conferences to learn or improve upon activities conducted in work activities of the assigned department
Researches potential services available to program clients in their communities
Explains rules, regulations, policies, and procedures to clarify department functions to others
Under Social Worker guidance, provides information and available resources on sensitive topics such as substance abuse, family planning, or counseling services to help the community seek assistance without department intervention
Consults with supervisor or other agency staff if client does not seem to be progressing on an interdisciplinary treatment plan; reports client's non-compliance with self-sufficiency plans and reasons to caseworker or supervisor; consults with supervisor on clients who may need emergency assistance when needed
Prepares standardized documents or form letters to send to clients or other agency personnel
Provides child care while caregivers are attending vocational classes, job interviews, counseling, or meeting with social services staff
Learns and explains departmental and community programs and resources at organized events to establish community awareness
Performs related duties as assigned
EMPLOYMENT STANDARDS
Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.
Knowledge of:
Basic computer operation and programs (e.g. Word, Excel, PowerPoint, Outlook, etc.) to perform work activities
properly and efficiently
Telephone etiquette when taking and receiving phone calls
Effective customer service principles and techniques
Modern office equipment including multi-line phones, copiers, scanners, and/or fax machines.
Correct English grammar, punctuation, and spelling to communicate effectively
Filing methods to organize and manage large amounts of information
Ability to:
Maintain confidentiality of client and departmental information encountered in the performance of all works tasks and responsibilities
Utilize a computer to perform basic functions (e.g. compose documents, conduct internet research, email, etc.)
Work effectively in a team environment
Organize work and set priorities to complete assignments in a timely manner and manage one's own time to complete work independently
Treat all those contacted in the course of work in a courteous, patient, and professional manner
Establish rapport and make the client feel safe; maintain professional boundaries with clients
Communicate effectively with individuals of diverse socio-economic and cultural backgrounds, as well as, individuals representing a wide diversity of ethnicities, cultures, opinions, and beliefs
Deal effectively with clients of various ages including those with physical, developmental, and/or emotional difficulties
Learn from on-the-job training
Work effectively when faced with frequent interruptions
Listen to what others are saying and ask questions as appropriate
Recognize and work within the scope of given authority
Adapt to ongoing procedural and technological changes
Be patient, tactful, and diplomatic when discussing sensitive or emotional issues
Maintain composure during emotionally stressful situations
Speak using proper sentence structure and vocabulary to communicate with others effectively; verbally explain difficult concepts, such as regulations and procedures, to clients in easily understood language and terms
Maintain accurate and detailed records/notes/logs and a paper filing system of client or department information
Establish and maintain effective working relationships and communicate effectively with professionals contacted within and outside of the department
Recognize subtle changes in behavior indicating hostility or aggression and respond accordingly; be socially perceptive and understand why others may react as they do
Coordinate work with other paraprofessional and professional staff members
Clearly and accurately communicate information and ideas in writing with correct English grammar, punctuation, and spelling; write clear, accurate and reports
Type/keyboard with sufficient speed and accuracy to complete office tasks in an efficient manner
Remain up-to-date on multiple cases with frequent updates or changes
Verbally explain difficult concepts, such as regulations and procedures, to clients in easily understood language and terms
Awareness and sensitivity to feelings, attitudes and trends in the community
Ability to read and understand various work-related documents (e.g. memos, letters, reports, etc.)
Take initiative to provide the most effective service possible within established guidelines and parameters.
Make basic mathematical calculations including addition, subtraction, multiplication, and division.
Minimum Qualifications
Six (6) months of full-time experience performing the duties of a Vocational Trainee;
OR
Six (6) months of paid or unpaid work experience in a human services agency that provided an understanding and acceptance of clients served by the agency.
UNUSUAL WORKING CONDITIONS
Requires travel to perform work duties at various locations; may work on weekends or holidays; may work irregular hours (e.g. night shift)
Supplemental Information
ADDITIONAL INFORMATION
This position requires the ability to speak, read and write Spanish in addition to English. Candidates who have not passed the exam previously must take and pass the Merit System Services Spanish proficiency examination prior to appointment.
A valid driver's license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
In addition to the stated salary, this position receives a generous benefit package.
Some of these benefits include a PERS retirement formula of 2% @ 62. This position is full time at 37.5 hours per week.
Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
VETERANS PREFERENCE
If you would like to request Veteran's preference points as part of the application packet, please attach a copy of your DD-214 to your application.
EXAMINATION INFORMATION
If supplemental questions are included as a part of this job bulletin, applicants may be rated based upon their responses to the supplemental questions. If rated, only those that are determined to be highly qualified will be invited to participate in the next step of the selection process.
SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CPS HR Consulting at [email protected] or 916-471-3507 upon notification that your application has been approved. Documentation from medical, military, school, or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
ABOUT COLUSA COUNTY
Colusa County is centrally located approximately an hour North of Sacramento, 2 hours from San Francisco, 2.5 hours from Lake Tahoe, and 3 hours from the Mendocino coastline. Colusa County's economy is based on agricultural related businesses with a variety of crops. With the County's various waterways, there is an abundance of wildlife including blue herons, hawks, swans, raccoons, and deer. The County also offers tree-shaded parks, community swimming pools, tennis courts, softball and soccer fields for family enjoyment and outdoor recreation centers on the Sacramento River for camping, picnicking, boating, swimming, and fishing.
Agency: CPS HR Consulting
Department: Colusa County Department of Health and Human Services
Address:
Attn: MSS Program
1515 S Street, Suite 500, North Building
Sacramento, California, 95811
Phone: (916) 323-2360
Website https://www.governmentjobs.com/careers/cpshr
Vacancy caducado!