Job Details

ID #2586780
Estado California
Ciudad Yuba-sutter
Full-time
Salario USD TBD TBD
Fuente California
Showed 2019-07-19
Fecha 2019-07-17
Fecha tope 2019-09-15
Categoría Gobierno
Crear un currículum vítae

Vocational Assistant - Spanish Bilingual (MSS)

California, Yuba-sutter 00000 Yuba-sutter USA

Vacancy caducado!

Vocational Assistant - Spanish Bilingual

Salary îª $2,225.00 - $2,851.00 Monthly

Location îª Colusa

Job Type Full-Time

Department Colusa County Department of Health and Human Services

Job Number MSS00790

Closing 7/31/2019 11:59 PM Pacific

Tentative Written Exam Date 08/24/2019

Tentative Bilingual Multiple Choice Exam Date 08/24/2019

Tentative Bilingual Oral Exam Date 09/24/2019

Position Information

Performs a variety of duties in support of public assistance and/or social service programs and related administrative functions. Incumbents work in partnership with paraprofessional and/or professional staff to provide routine clerical support to the program and supportive services to clients; and performs related work as assigned.

Working under general supervision, Vocational Assistant continues and expands the training and preparation of incumbents for other classes in the public assistance and social services area. Positions in the Vocational Assistant class are flexibly staffed and are normally filled by advancement from the lower level Vocational Trainee, or if filled from the outside, require prior related experience.

SUPERVISION EXERCISED AND RECEIVED

Incumbents in the Vocational Trainee/Vocational Assistant classification receive close supervision from a supervisor or manager in the relevant program area.

While the above requirements outline the minimum qualifications, applicants may be further evaluated for qualifications beyond those listed. Those applicants that are determined to be most highly qualified will be invited to participate in the next step of the selection process.

Examples of Duties

Duties may include, but are not limited to, the following. For Vocational Trainee, duties are performed at the entry level:

Provides courteous, high quality service to those contacted in the course of work using the principles of effective customer service

Performs routine clerical duties such as answering phone calls, sorting and maintaining filing systems; posting outgoing mail and delivering incoming mail; processing documents; and performing receptionist functions using standard office equipment

Refers specific or complex questions received in person or by phone to the appropriate staff member

Reads complex laws, policies, or procedures for comprehension and relevance to daily tasks; adheres to Federal, State, and agency regulations in providing assistance to clients; and maintains confidentiality of protected information

Transports or accompanies adults and/or children to and from meetings, appointments, court activities, employment interviews, and other activities in the community that support overall client health and well-being

Assists clients in filling out appropriate applications or directs them to appropriate phone numbers to call to obtain community resources

Enters actions taken in support of client care and observations on the physical or psychosocial condition of client in appropriate databases/files and/or activity logs for tracking and access by all involved staff

Identifies emergency situations and refers clients to departmental or community services for emergency food, shelter, and clothing needs

Supervises routine, court ordered visits between parents, relatives, and children and provides updates to the case worker

Learns and complies with all County equipment and safety policies and procedures and California Occupational Safety and Health Administration (Cal OSHA) rules and regulations

Provides verbal reports to lead case workers or supervisors to update them regarding client's condition or care provided

Participates in external training or conferences to learn or improve upon activities conducted in work activities of the assigned department

Researches potential services available to program clients in their communities

Explains rules, regulations, policies, and procedures to clarify department functions to others

Under Social Worker guidance, provides information and available resources on sensitive topics such as substance abuse, family planning, or counseling services to help the community seek assistance without department intervention

Consults with supervisor or other agency staff if client does not seem to be progressing on an interdisciplinary treatment plan; reports client's non-compliance with self-sufficiency plans and reasons to caseworker or supervisor; consults with supervisor on clients who may need emergency assistance when needed

Prepares standardized documents or form letters to send to clients or other agency personnel

Provides child care while caregivers are attending vocational classes, job interviews, counseling, or meeting with social services staff

Learns and explains departmental and community programs and resources at organized events to establish community awareness

Performs related duties as assigned

EMPLOYMENT STANDARDS

Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.

Knowledge of:

Basic computer operation and programs (e.g. Word, Excel, PowerPoint, Outlook, etc.) to perform work activities

properly and efficiently

Telephone etiquette when taking and receiving phone calls

Effective customer service principles and techniques

Modern office equipment including multi-line phones, copiers, scanners, and/or fax machines.

Correct English grammar, punctuation, and spelling to communicate effectively

Filing methods to organize and manage large amounts of information

Ability to:

Maintain confidentiality of client and departmental information encountered in the performance of all works tasks and responsibilities

Utilize a computer to perform basic functions (e.g. compose documents, conduct internet research, email, etc.)

Work effectively in a team environment

Organize work and set priorities to complete assignments in a timely manner and manage one's own time to complete work independently

Treat all those contacted in the course of work in a courteous, patient, and professional manner

Establish rapport and make the client feel safe; maintain professional boundaries with clients

Communicate effectively with individuals of diverse socio-economic and cultural backgrounds, as well as, individuals representing a wide diversity of ethnicities, cultures, opinions, and beliefs

Deal effectively with clients of various ages including those with physical, developmental, and/or emotional difficulties

Learn from on-the-job training

Work effectively when faced with frequent interruptions

Listen to what others are saying and ask questions as appropriate

Recognize and work within the scope of given authority

Adapt to ongoing procedural and technological changes

Be patient, tactful, and diplomatic when discussing sensitive or emotional issues

Maintain composure during emotionally stressful situations

Speak using proper sentence structure and vocabulary to communicate with others effectively; verbally explain difficult concepts, such as regulations and procedures, to clients in easily understood language and terms

Maintain accurate and detailed records/notes/logs and a paper filing system of client or department information

Establish and maintain effective working relationships and communicate effectively with professionals contacted within and outside of the department

Recognize subtle changes in behavior indicating hostility or aggression and respond accordingly; be socially perceptive and understand why others may react as they do

Coordinate work with other paraprofessional and professional staff members

Clearly and accurately communicate information and ideas in writing with correct English grammar, punctuation, and spelling; write clear, accurate and reports

Type/keyboard with sufficient speed and accuracy to complete office tasks in an efficient manner

Remain up-to-date on multiple cases with frequent updates or changes

Verbally explain difficult concepts, such as regulations and procedures, to clients in easily understood language and terms

Awareness and sensitivity to feelings, attitudes and trends in the community

Ability to read and understand various work-related documents (e.g. memos, letters, reports, etc.)

Take initiative to provide the most effective service possible within established guidelines and parameters.

Make basic mathematical calculations including addition, subtraction, multiplication, and division.

Minimum Qualifications

Six (6) months of full-time experience performing the duties of a Vocational Trainee;

OR

Six (6) months of paid or unpaid work experience in a human services agency that provided an understanding and acceptance of clients served by the agency.

UNUSUAL WORKING CONDITIONS

Requires travel to perform work duties at various locations; may work on weekends or holidays; may work irregular hours (e.g. night shift)

Supplemental Information

ADDITIONAL INFORMATION

This position requires the ability to speak, read and write Spanish in addition to English. Candidates who have not passed the exam previously must take and pass the Merit System Services Spanish proficiency examination prior to appointment.

A valid driver's license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.

In addition to the stated salary, this position receives a generous benefit package.

Some of these benefits include a PERS retirement formula of 2% @ 62. This position is full time at 37.5 hours per week.

Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.

VETERANS PREFERENCE

If you would like to request Veteran's preference points as part of the application packet, please attach a copy of your DD-214 to your application.

EXAMINATION INFORMATION

If supplemental questions are included as a part of this job bulletin, applicants may be rated based upon their responses to the supplemental questions. If rated, only those that are determined to be highly qualified will be invited to participate in the next step of the selection process.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CPS HR Consulting at [email protected] or 916-471-3507 upon notification that your application has been approved. Documentation from medical, military, school, or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

ABOUT COLUSA COUNTY

Colusa County is centrally located approximately an hour North of Sacramento, 2 hours from San Francisco, 2.5 hours from Lake Tahoe, and 3 hours from the Mendocino coastline. Colusa County's economy is based on agricultural related businesses with a variety of crops. With the County's various waterways, there is an abundance of wildlife including blue herons, hawks, swans, raccoons, and deer. The County also offers tree-shaded parks, community swimming pools, tennis courts, softball and soccer fields for family enjoyment and outdoor recreation centers on the Sacramento River for camping, picnicking, boating, swimming, and fishing.

Agency: CPS HR Consulting

Department: Colusa County Department of Health and Human Services

Address:

Attn: MSS Program

1515 S Street, Suite 500, North Building

Sacramento, California, 95811

Phone: (916) 323-2360

Website https://www.governmentjobs.com/careers/cpshr

Vacancy caducado!

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