Vacancy caducado!
About NCRNCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.NCR’s Digital Insight™ provides community banks and credit unions with exceptional retail and business banking experiences through a highly-configurable SaaS offering that deepens engagement and drives growth.NCR Connected Payments provides retail, hospitality, and government customers with a PCI DSS-certified payment platform which ensures the safe and efficient payment processing of all major credit and debit cards, from ecommerce to swipe-through authorization.This is a second shift manager position for our 24/7/365 SaaS Application Operations Center (AOC) based out of NCR's Westlake Village, California, office. Working hours are 1 pm - 10 pm PST Mon-Fri.Key Areas of Responsibility
Responsible for the management, oversight, training, and career development of team of Application Operations Engineers, levels I & II
Act as a point of contact for all major incidents
Represent the first stage of escalation for incidents and/or customer cases
Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure
Responsible for communicating incident details to the business
Monitor the incidents to ensure that the Service Level Agreement are respected
Ensure the closure of all incident records
Participate in incident reviews
Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
Candidate Requirements:
Bachelor’s degree in IT, CS, or related field, or equivalent work experience
3+ years managerial/leadership experience
Broad IT knowledge and experience
Outstanding communications skills, both written and verbal
Excellent troubleshooting skill with experience
Proven incident management experience
EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!
Vacancy caducado!