Vacancy caducado!
About Our Company
Come work for a great company with strong employee retention and a team of industry veterans with true passion for what they do. GSO, a General Logistics Systems Company, is a leading regional delivery carrier which has been providing Priority, Ground, and Freight services throughout the West since 1995. Thousands of companies across all industries rely on our company to deliver time-critical packages and documents every day because weve got an amazing team that goes the extra mile for our customers. Were always looking to expand our team with like-minded professionals, therefore if this job might be a good fit for you, send us your resume.
Position Summary
Be a member of the IT networking group and be responsible for Tier 2 Technical Support.
Responsibilities & Duties
Provide over the phone support to end users on a variety of hardware, software and application issues identify, research, and resolve technical problems.
Perform software installs and configuration changes on client/end-user computers
Perform general maintenance tasks and escalate complex / unresolved issues to senior technical staff
Demonstrate good verbal, interpersonal communication with professional interaction skills and respond to questions from clients in a courteous manner
Adapt to a fast learning execution pace and be organized in the prioritizing resolution of reported problems. Requires strong problem solving and time management skills
Reliable work ethics such as timely attendance, consistent attention to detail in assigned tasks and enthusiasm to learn new procedures and processes
Qualifications Needed:
High School Diploma or higher education
Knowledge of Windows Operating Systems and other peripheral devices
Prior experience of onsite technical / desktop support Technical Associates degree is a plus
Technical troubleshooting experience of desktop/laptop and printer with a certification is a plus
Some experience working with hardware, firmware and software
Excellent Customer Service skills
Ability to Multi-task and adapt to change
Outstanding written and oral communication
Flexible, well-motivated with the ability to work under pressure
Positive attitude and ability to work within a team
Proficient with Microsoft Office (Outlook, Word, Excel)
Physical abilities to lift, bend, move to setup or remove equipment
Must be authorized to work in the United States
Benefits for Full-Time Employees
401K with employee matching
Healthcare benefit options
PTO & Sick Leave
Direct Deposit
Shift available Monday - Friday
To Apply
Please email your resume and cover letter for consideration.
EEO Commitment:
GSO, a General Logistics Systems Company, is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GSO, a General Logistics Systems Company and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GSO, a General Logistics Systems Company complies with all laws and regulations relating to employment discrimination, and are always committed to doing whats right.
Vacancy caducado!