Vacancy caducado!
Our Trainer has retired after 18 years! Are you able to speak in front of groups? Tech savvy and have the talent to explain technology to people? Enjoy meeting new people daily? Able to provide technical support via the telephone? Looking for a new career with a fun company and happy clients? Enjoy traveling around Northern California? Excited to be at a police department one day and a medical office the next?
Then read on.
Summary:
You will work closely with the team to educate our clients on the benefits and uses of their new systems, which they are always so excited to get. You will ensure a high level of customer service is provided to all clients before, during and after initial project. This includes design/programming support & training for new systems and ongoing support after the project completion. Ongoing Support being defined as additional training, DESIs, new equipment quotes and assisting with Telco orders. You will also support other team members as needed on projects.
Working Hours and Conditions:
The job is primarily Monday thru Friday 8 am to 5 pm. The territory is Northern California with rare travel beyond area. There is occasional after and before hour work, as well as overnight travel, to meet the needs of the customer. You will be provided a nice company vehicle, cell phone, and laptop. You will work with our Dispatcher to set your weekly calendar of the new installations and you will fill in the remaining time with follow up visits to clients for additional training.
This position is super important to our commitment to excellent customer service. Can you keep our clients happy? If so, here are a few more details:
You will enjoy making regular visits to all assigned customers. A minimum of one annual visit for regular customers and quarterly touches for Top 100 Clients. Responsibilities include customer retention, education on new product and service offerings and obtaining new system sales leads/referrals for sales department. Ensure customer satisfaction and knowledge of system(s) in place capabilities and operations. Report all service issues/work orders to dispatch center for quick follow up.
Support our technical team in responding to all Help Desk contacts.
If this all sounds exciting to you please review the nitty gritty details below
ESSENTIAL JOB FUNCTIONS, SKILLS AND ABILITIES
Drive a Company Vehicle - If Provided/Clean Driving Record for GTS insurance
Drive for 3-4 hours at a time
Standing or Walking for Periods of Time
Be able to bend, stoop, crawl, lift or turn
Be able to climb stairs
Be able to start early and finish late
Be able to work with a few nights of travel overnight (eureka area or Sacramento mostly)
Have Strong Public Speaking Skills
Have Excellent Written, Verbal and Non-Verbal Communication Skills
Be a self-starter and be able to work with little to no supervision
Maintain proper Business Attire
Organized and Detail Oriented
Ability to obtain product certifications as required for technical knowledge and end user training
Ready to seek an interview? Please send us your resume highlighting your skills and life experiences that make you a great fit for our team and this position.
Vacancy caducado!