Vacancy caducado!
Technical Service Representative I - (Onsite Technician)
COMPANY
Located in the Freeway Industrial Park, Riverside, California, Acorn Technology Services is a provider of Managed Information Technology Services ("MITS"). We believe that all businesses, regardless of size and industry, are increasingly dependent on information technology, but find the understanding and management of IT to be a distraction from the activities that are essential to their success. Acorn Technology Services offers high quality, reasonably priced, dependable IT solutions, thereby allowing its customers to focus on their core competencies.
With Acorn Technology Services' integrated IT solutions and custom-tailored hardware and software systems, our customers can quickly achieve their ideal IT infrastructure without the costs of an "in-house" IT department.
GENERAL PURPOSE OF THE POSITION
This position is part of the Tier 1 Helpdesk Support Team and is responsible for the frontline support of our customers' needs including, but not limited to, troubleshooting hardware, software, and network related issues. Candidates in this position will receive on-the-job training for the specifics of Acorn's networks and customer set up at the Company's Riverside, CA office for several months prior to assuming fulltime on-site responsibilities at various customers within the Coachella Valley. Responsibilities will be a hybrid of providing remote support and on-site support.
DUTIES
Provide outstanding service to new and existing customers via telephone and email.
Assist customers in troubleshooting technical problems.
Document and respond to customer issues.
Diagnose, resolve, and escalate critical technical issues to Tier II and Senior System Administration Staff.
EDUCATION AND EXPERIENCE
High school diploma or equivalent required. College coursework or technical training is a plus. Applicable work experience may be substituted for education.
1-2 years working in an IT helpdesk or IT call center environment experience required.
KNOWLEDGE, SKILLS AND ABILITIES
The desire for and ability to learn new skills.
Ability to quickly assess customer complaint and escalate issue to higher level technician.
Ability to work independently and as a team is critical in this position.
Professional telephone and communication skills required.
Basic technical and troubleshooting knowledge of computers and networks.
Service-driven personality with strong customer service skills.
Sound verbal and written communication skills.
Ability to efficiently manage multiple tasks without frequent supervision.
Ability to set priorities and solve problems.
Have solid Windows and/or Macintosh OS experience, both as a user and as a technician.
Experience with maintaining and troubleshooting domain environment strongly preferred.
Working knowledge of Microsoft Office applications including Outlook, Word, and Excel.
Experienced in using Internet Explorer, Google Chrome, Mozilla Firefox, Microsoft Outlook/Outlook Express/OWA, and other internet applications.
Knowledge of Windows Server 2012+, Microsoft Exchange 2010+ and Microsoft Active Directory a plus.
Experience with trouble ticketing systems, remote management tools.
OPENINGS
Full-time positions available now, with opportunities for advancement. Will require working evenings and weekends. Open until filled. Applicants subject to background checks.
COMPENSATION
$17-$20/hour, depending on experience. Plus benefits.
CONTACT INFORMATION
Principals only. Recruiters, please don't contact this job poster. E-mail resumes to [email protected] (Word or PDF, no links or images will be accepted. Please reference tracking code 2906034 in your email communication; failure to do so will result in your application not being processed.
Vacancy caducado!