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Hahn Family Wines is an independent, family-owned wine company focused on growing and producing ultra- premium and luxury wines of place. We source from our own estate in the cool climate areas of Monterey County and from select growers in California. We strive to be recognized among the best and win customers for a sustainable future.
Hahn Estate, located in Soledad, CA, is seeking an ambitious and dynamic full-time Wine Club Associate to join our Estate team in Soledad. Hahn Estate is part of Hahn Family Wines, a family-owned wine company. Our Estate is located in Monterey County's Santa Lucia Highlands; one of California's premier and most highly sought-after appellations. Our beautiful property is located amidst the vineyards with a spectacular view of the Salinas Valley and the Pinnacles National Park.
The Wine Club Associate position will assist the Wine Club Manager in driving the growth of the wine club for Hahn Family Wines. The scope of this position includes selling our limited production wines to our member base over the phone and in person, enter and audit club applications, and ensure completion of orders through our POS system. This position is responsible for providing exceptional customer service in a consistent, timely and professional manner with all members and timely resolution of membership issues. Primary responsibility is to build and foster relationships with our wine club members and generate wine sales opportunities. In addition, this individual will assist the Wine Club Manager to execute all wine club shipments from order to fulfillment and develop programs to build wine club loyalty and minimize attrition. The ideal candidate must have excellent communication skills (both verbal and written), and proven customer service skills. The ideal candidate would also have creative problem-solving skills, be highly energetic, well organized, and able to initiate and follow through on a variety of projects.
Core Responsibilities
Deliver exceptional, personal, customer service to club members and winery guests. Create lasting member and guest relationships and experiences
Initiate communications to new wine club members by phone, email, mail, or in person, to welcome and establish a relationship
Host private tasting experiences for club members as needed
Work with Tasting Room staff in selling wine and wine club to guests on property, primarily with their designated client base
Respond to all inbound consumer phone calls and email with the highest level of customer service
Answer wine club member questions about wines, events and tasting room experiences
Work with consumers, as well as Wine Club Manager, Hospitality Team and Tasting Room staff, to address general business inquires, consumer concerns, wine purchases, address corrections, inventory returns, replacement orders and refunds
Maintain consumer database including data entry of new customer information, customer updates, and database clean-up
Maintain standard operating procedures on all consumer inquiries to insure consistent, timely and quality service
Assist with development and implementation of programs to grow Wine Club membership and manage attrition rate
Assist Wine Club Manager with execution of club shipment and pick-up allocations
Ensure legal compliance regulations are followed
Monitor vintage change calendar to keep DTC inventories aligned
Assist Wine Club Manager with campaigns, communications, club e newsletters, reports, Wine club members and guests as needed
Provides administrative support for Wine Club Manager for tele sales campaigns, e-mail correspondence for wine club
Creates customer call lists for telemarketing e.g.: sales, declines, cancelations, holds, updates and all aspects of club processing; makes outbound calls correlating to lists.
Assists Wine Club Manager with executing Wine Club events and wine release celebrations
Competencies and Requirements
At least 2 years of experience in customer service and/or retail sales
At least 1 year of experience in wine retail and/or club department (or equivalent) desired; exceptional, similar experience from outside the wine business may be considered
Proficient in MS Word, Excel, and WineDirect (POS) a plus
Excellent attention to detail and flawless customer follow-up
Ability to convert wine enthusiast to club loyalist
Ability to adapt and excel in a changing environment
Strong organizational, problem-solving, and analytical skills
Self-starter, clear communicator, positive team player, multi-tasker & highly organized
Effective sales skills with professional, positive and flexible attitude
Flexible and available to work Fridays, Saturday, Sunday, and Holidays
Excellent verbal & written communication skills
Ability to speak confidently and accurately in front of groups of people
Ability to prioritize when handling multiple tasks
Good sense of humor
Bilingual (Spanish/English), a plus
Must be 21 years of age with ability to taste wine and food
Valid driver's license with ability to drive and operate company vehicles/ATVs
Ability to become and maintain status as a Company Authorized Driver
Ability to travel to and work from Hahn Carmel as needed
Ability to lift and move up to 50 lbs. repetitively
Must have close vision, distant vision, and ability to adjust focus, peripheral and color vision
This position has no supervisory responsibility.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear, sit for extended periods of time to work on a computer, stand and walk; use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required taste and smell food and wine, climb or balance on stairs/ladder; ability to kneel, bend and stoop to stock retail area or set up for wine tastings by pushing/pulling and/or moving and distributing cases of wine and/or other merchandise. Must frequently lift and/or repetitively carry and move, push and/or pull up to 40 pounds to stack wine cases and frequently lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Finger dexterity is required to operate a computer keyboard, calculator and other office/IT equipment.
Working Environment
Employee must be able to work in various weather conditions and non-traditional business hours including evenings, weekends and holidays. The employee may be exposed to wet and/or humid conditions and occasionally, working near moving vehicles and winery equipment.
The noise level in the work environment is usually moderate.
The purpose of this summary is to describe the essential job functions and the level of work performed by individuals assigned to this position. This description is not an exhaustive list of all job duties performed by this position. Management reserves the right to modify, add or remove duties from jobs and assign other duties as necessary.
Vacancy caducado!