Job Details

ID #2551795
Estado California
Ciudad Chico
Full-time
Salario USD TBD TBD
Fuente California
Showed 2019-07-15
Fecha 2019-07-10
Fecha tope 2019-09-08
Categoría Apoyo técnico
Crear un currículum vítae

CUSTOMER SUPPORT ASSOCIATE: $15 - $17 Per Hour (Chico, CA)

California, Chico 00000 Chico USA

Vacancy caducado!

CUSTOMER SUPPORT ASSOCIATE

$17/hour (Full-time), $16/hour (Part-time), $15/hours (Flexi-time)

Training Class Starting Early August

Elfin Neighborhood is a privately held outsourced Customer Care company. We provide customer support and technical support to corporations in the U.S. and around the world. We've designed Elfin Neighborhood to be the next generation of Support Teams. Our centers are built to be small, comfortable, easy places to work. (We quite literally fit into the Neighborhood!) We offer a variety of positions, great wages, resume impact, ongoing education opportunities, bonuses, and more control of your work schedule.

We work to live, not live to work!

Elfin Neighborhood represents some of the most widely known brands in Tech (Lime, OpenTable, Playboy, Invoice2go).

Our Culture

More than just great employees, it's our goal to hire great people. We spend a lot of time together, so we want you to know our expectations up front:

” Friendly by Nature

” Smart, Quick Learner

” Get Things Done

” Team Player, Willing to Commit and Deliver

Our Chico center opened last September, and we're continuing to grow! We are currently hiring new team members to provide support for our client's customers in the Financial Technical space.

Beyond the Basics

We offer more than a basic wage, and we are looking for more in return: someone who is responsible, punctual, and delivers excellent attendance from the start. Our team is special, because each team member is committed to providing an amazing customer experience. To be on our team, you need to be detail-oriented, self-motivated, organized with good problem-solving abilities, and possess amazing interpersonal skills.

What We Offer

” An excellent ongoing Training platform

” Amazing client support and platforms

” A comfortable, easy location in downtown Chico

” A culture committed to teamwork and continuous improvement

” An excellent benefits package, including medical, dental, vision, life, Paid Time Off, Holiday Pay

” A higher than typical wage, with flexibility in shift commitments

Compensation

Full-time: $17.00 per hour, 36-40 hours per week. Regular Schedule.

Part-time: $16.00 per hour, 24-35 hours per week. Regular Schedule.

Flexi-time: $15.00 per hour, 12 hours per week. Flexible Schedule.

Schedule Requirements

” We are focused on PM Work Hours

” Agents must work at leastÂone weekend shift per week (on a regular basis)

” We offer Full-time, Part-time and Flexi-time work schedules

We are looking to bring on new Team Members available to work between 2:00PM to 11:00PM (Monday - Friday) & 6:00AM to 5:30PM (Saturday / Sunday)

Note: Due to Training requirements, we do not allow extended time off during the first 30 days.

Job Responsibilities

” Create brand advocates by providing amazing customer support

” Answer incoming customer service and app-based inquiries regarding stock market accounts

” Perform basic troubleshooting, identifying and escalating priority issues to next level support

” Gather and record customer information, concerns, tracking action taken in Zendesk CRM system

” Provide professional telephone skills with proper phone etiquette,

” Speak with a friendly, welcoming tone and manner

” Utilize our knowledge base system to provide product and policy information

” Continue training to remain current with changing platforms

Skills Preferred:

” Personal Drive: You demonstrate a sense of urgency, motivation, tenacity in achieving objectives

” Customer-oriented: You match the customer's needs to the capabilities of the client app

” Communicate Effectively: You convey knowledge and credibility with effective structuring of ideas, opinions, information (written and verbal)

” Results-oriented: You do what is needed to complete the work, learning new concepts and technology along the way, while delivering high quality results in a timely manner

” Problem-solving: You are able to explore a range of alternatives and options in resolving problems, and can quickly recognize new concerns and escalate appropriately

” Decision-making: You make balanced and timely decisions, using the training and procedures provided

” Planning & Organization: You can plan, coordinate, monitor all support activity to ensure that you are optimizing your time to achieve all goals

” Adapt to Change: You respond to change with flexibility, and can work effectively in ambiguous situations

” Team Player: You live with a positive attitude and possess excellent interpersonal skills. You can work with all types of folks and can develop working relationships with colleagues globally.

Must Haves:

” BA/BS college degree, AA degree, or Active Student

” Strong Work History (work history may take the place of some education)

” Technical Aptitude, learning new technology quickly

” Proficient in English (written & verbal)

” 1-2 Years Work Experience (may include internship)

” Ability to fulfill schedule commitments

” Prioritize and effectively manage time

How To Apply:¨

Please submit your cover letter and resume to this link:

¨https://serviceresponsepartners.recruiterbox.com/jobs/fk0129f/

¨or via email to:¨

[email protected]

Elfin Neighborhood is an Equal Opportunity Employer committed to creating a diverse workforce. Service Response Partners/Elfin Neighborhood is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.We do not permit or condone any form of discrimination or harassment by our Company's managers, associates, or vendors based on race, color, religion, national origin, gender, disability, protected veteran status, sexualÂorientation.

Vacancy caducado!

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