Field Dock & Door Service Tech (Springdale)

Hugg & Hall Equipment Company is a leading supplier of Material Handling and Construction Equipment. Representing multiple lines, we are a turnkey operation offering new, used, parts, service and rental for industrial and construction equipment needs. Hugg and Hall knows that an environment where the employee is valued, well-trained, and confident will bring satisfaction to the customer or client. If you are seeking a career with a company that can offer opportunity and respect as a team member then you should consider employment with Hugg & Hall Equipment Company. Our team includes sales representative, service technicians, and a variety of other positions that will work together to make our customers’ needs our own.

Hugg & Hall offers competitive compensation and benefits including medical, dental, vision, 401K and paid vacation.

APPLY ONLINE AT WWW.HUGGHALL.COM!

The Field Dock & Door Service Tech will Install, Diagnose, and Repair Warehouse Docks and Doors by evaluating equipment to determine needed repairs, performing repairs while providing quote information for customers and managing time for efficiency.

Must be able to fulfill essential job function in a consistent state of alertness and safe manner.

Essential Job Duties:

1. Repairs Warehouse Docks and Rollup Doors By

· driving to customer location to evaluate job

· assessing environment and scope of work to determine safest way to proceed

· evaluating equipment based on reported problem

· diagnosing malfunctioning equipment

· discussing evaluation with customer and provide estimated time for completion

· communicating with parts department to order or quote parts pricing to customer

· following any current policies

· ordering necessary parts

· replacing faulty parts

· repairing unit to bring it to operational and safety standards

· following customer direction on what is to be done and what is not to be done

2. Provides Information on Repairs By

· keeping Product Support Sales Team and Field Service Manager involved in evaluation results providing the customer with possible solutions to downtime

· updating service department (Field Service Manager and Field Service Coordinator) of progress on each job assigned

3. Manages Time Efficiently By

· planning and organizing days workload based on service calls/parts availability utilizing time to minimize lost time

· filling out or notifying Field Service Coordinator of daily time sheets referencing each job worked on, time spent with a detailed description of scope of work and accurate hours

4. Contributes to the Team Effort By

· participating in on-call rotating schedule and responding as required when on-call

· assisting other technicians as needed or directed by supervisor

· maintaining truck/van in safe and clean condition

Other Duties:

1. Maintains Technical Knowledge By

· attending training schools

· reviewing technical manuals

2. Performs Warranty Requirements By

· following manufacturer procedures when repairing equipment under warranty

· completing necessary paperwork

· tagging and returning all defective parts to/or notifying Field Service Coordinator, to be placed in bin

· following local policy on parts warranty, tagging and returning to Parts Manager

3. Performs Requirements of Driving Commercial Motor Vehicle (CMV){for techs driving a DOT rated vehicle} By

· maintaining record of duty status and hours of service that meet FMCSA requirements

· completing annual certification of traffic violations form

· performing daily pre inspections of vehicle

· having knowledge of short haul operation exemptions

4. Assists New Sales Department By

· completing New Sales Department prep and paperwork on larger equipment in the field

5. Any Other Duties as Assigned by Supervisor

Qualifications:

Required Skills/Experience

· minimum 2 years experience installing and repairing loading dock equipment, commercial doors, high-speed doors.

· possessing complete line of tools including specialized tools needed to complete job at customer site

· electrical experience, including proper use of a multimeter, a plus

· minimum 21 years of age

· clean driving record

· requires obtaining DOT Medical Certification {for techs assigned to DOT rated vehicle}

· above average communication skills

· ability to read or be trained in reading schematics

· ability to work independently with minimal supervision

· having general knowledge of operating various equipment

· ability to accomplish duties with accuracy and timeliness

Education

High school diploma or equivalent

Physical Demands/Environmental Conditions:

This position will be working in operating facilities and outdoors traveling to numerous customer locations. The employee will encounter varying weather conditions and temperatures. The normal auto hazards will apply.

This position will be frequently working on equipment with potential hazard. Appropriate safety equipment and practices are required.

Must be able to lift 50 pounds. Occasionally may be required to lift items weighing up to 100 pounds. Must be able to push/pull up to 100 pounds.

Position requires sitting, standing, walking, twisting, climbing and crawling

Position requires bending, stooping, kneeling or squatting handling/fingering and outward reaching on a daily basis.

Position requires driving van/truck to and from customer locations

Must be able to wear safety glasses and safety shoes

Must be medically capable of performing all aspects of the job with the maximum amount of safety. (Initial hire requires passing of pre-employment background check, physical abilities test, drug test and driving record)

This position is deemed a Safety Sensitive job for purposes of the Arkansas Medical Marijuana Amendment, the Oklahoma Medical Marijuana and Patient Protection Act and the Louisiana Therapeutic Marijuana Act.

Hugg & Hall Equipment Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We are a Drug Free Workplace and place Safety First.