Customer Service Representative

DescriptionRobert Half is seeking out candidates in with outstanding customer service skills for a Remote Customer Service Representative position with one of its Fortune 500 healthcare clients, candidates MUST be located in Phoenix or Tucson, AZ. In this Customer Service Representative position will need to manage both people and processes ensuring that service levels are achieved and internal as well as external customer expectations are not only met but surpassed on a consistent basis. This Customer Service Representative position requires superior customer service skills, exemplary communication skills, critical thinking and problem solving skills.The Remote Customer Service Representative will: Respond to inquiries over the phone from members and/or providers requiring assistance in website registration and navigation Document and process customer correspondence Identify and research any inaccuracies in the processing of claim payments and route issues to appropriate parties for claims adjustments Work as part of a call center team responsible for direct communication with team members, patients, and health care providers to ensure prompt processing of questions or patient needs. Perform other administrative duties as assignedIf you are interested in this opportunity, please email [email protected] a copy of your resume for consideration.RequirementsIn addition to the above-stated duties, the Remote Customer Service Representative must hold the following skills: 1+ years of customer service experience Strong prioritization and multitasking skills Experience in healthcare/managed care is preferred 3+ months of pharmacy related experience, including retail pharmacy experience, strongly preferred Ability to work an 8 - hour shift between 6:00 am - 6:00 pm, Monday through Friday with rotating weekendsOfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $16.00 - $16.00 / HourlyLocation: Tuscon, AZDate Posted: September 25, 2020Employment Type: TemporaryJob Reference: 04720-9502702561Staffing Area: Office u0026 Administrative