Vacancy caducado!
Online remote customer services jobs offered.
Responsibilities
Answer inbound calls
Provide contact completion and/or alternate solutions for the caller
Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion
Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
Adhere and meet client program metric performance goals
Maintain concentration and focus in order to meet performance goals
Required Skills
Good knowledge of business English, spelling and punctuation
Must be able to communicate clearly and effectively
Ability to define problems, collect data, establish facts and draw valid conclusions, based on limited information.
Demonstrate the ability to handle pressure when attempting to meet performance goals.
Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
Ability to remain alert and ready to accept calls, even during periods of low call volume.
Ability to project and convey a positive, concerned and professional image to customers
Ability to be adaptable and quickly adjust to change
Must be able to conduct data search efficiently and effectively while working within specific time constraints
Ability to maintain a well-organized work area
Manage time effectively
Concentrate and focus for extended period of time
Vacancy caducado!