Job Details

ID #4919414
Estado Arizona
Ciudad Tucson
Full-time
Salario USD TBD TBD
Fuente Arizona
Showed 2020-09-29
Fecha 2020-09-29
Fecha tope 2020-11-28
Categoría Servicio al cliente
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CH111169BCustomer Service Representative (Bilingual English + Spanish) (Tucson, AZ)

Arizona, Tucson 00000 Tucson USA

Vacancy caducado!

Centene Corporation

Starting compensation around $15 per hour + Language Pay Differential.Apply nowStrong benefit package including healthcare, dental and vision available the first of the month following your start date, 401k match, generous paid time off policy and holiday schedule, tuition reimbursement and more.

Training dates starting inOctober.

Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. Must be fluent in English and Spanish.

Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

Provide assistance to members and/or providers regarding website registration and navigation

Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

Process written customer correspondence and provide the appropriate level of timely follow up

May coordinate member transportation and make referrals to other departments as appropriate

Maintain performance and quality standards based on established call center metrics including turn-around times

Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment.

Educación/Experiencia: Diploma de escuela secundaria o equivalente. 1+ año de experiencia en servicio al cliente en centros de llamadas, o 2+ años de experiencia en servicio al cliente, preferiblemente en la industria de cuidado de salud o seguros de salud. Completamente bilingual (Inglés y Español) preferible.

COVID Policy:For today and an unknown period of time, (this/these positions) will be a WFH position in order to protect the safety of our current team, future team, and candidates. At the conclusion of the pandemic and when deemed safe to return to work, all team members will be required to return to the office as an office-based position.

Apply nowCentene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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