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About ConduentConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at.Job DescriptionPurposeWe are looking for an experienced Call Center Supervisor to organize, coach and develop a team of up to 20 Call Center Associates. You will be responsible for assessing their work and providing feedback to maximize performance.An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.Requirements:Call center customer service supervisor experience.Must have excellent organizational and leadership skills.Should have Call Center Supervisory experience.Should have 3+ years of Supervisory experience.Proficient with MS Office (Word, Outlook, Excel and Power Point)Proficiency with technology, especially computers, software applications, and phone systems.Exceptional verbal and written communication skills.Strong understanding of company products, policies, and services.Ability to coach, develop, and motivate employees and evaluate their performance.Excellent problem solving, leadership, and customer service skills.Analytical, efficient, and thorough.Knowledge of performance evaluation proceduresAbility to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.Primary Responsibilities:Hiring, training, and preparing call center representatives to respond to customer questions, complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Contributes to departmental business plans and prioritiesAnswering agent questions regarding best practices or difficult calls.Anticipate escalation and take over calls when needed.Identifying operational issues and suggesting possible improvements.Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.Preparing reports and analyzing data to assist management as they determine call center goals.Working with other supervisors and management team members to support agents and maximize customer satisfaction.ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:.Not ready to apply?for general consideration.Requisition ID 2019-15519Primary Location US-AZ-TempeEmployment Type Full-time regularCategory Client Relationship Management / Service Delivery
Vacancy caducado!