Vacancy caducado!
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At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to our business. This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Quality Assurance, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers’ experience and drive out dissatisfaction.The Wells Fargo Home Lending (WFHL) Customer Remediation Data & Analytics team is part of the Enterprise Complaints Data Analytics & Reporting organization. Our team works closely with the Customer Remediation Center of Excellence organization to develop and implement consistent enterprise standards for re-mediating customer issues across the Wells Fargo enterprise. We also work closely with business partners and other teams across Home Lending that support the customer remediation efforts.We currently have a need for a highly skilled Analytic Consultant who will play a critical role in working with the different operational areas within Home Lending and our operational risk partners to understand the issues impacting customers, and perform data pulls across multiple data sources to identify impacted customers based on business rules. In addition, the Analytic Consultant will compile all required documentation for population identification, to include data testing and validation, and work closely with business partners, quality review teams, independent quality review, and downstream teams to ensure all required data needs are provided and to ensure we can properly remediate impacted customers.Specifically this individual will have responsibility to:
Focus on executing Wells Fargo Home Lending’s Commitment to Customer Remediation, performing analysis to identify customers who have been negatively impacted (financially or otherwise) due to gaps or breakdowns in WFHL operational processes
Work with business partners to gain an understanding of how Wells Fargo systems interact with complex customer life events and situations
Provide thought leadership and statistical/mathematical expertise in assessing the potentially complex financial and other impacts of harm to our customers
Create analytical documentation that is both easy to follow and meets compliance requirements
Quickly learn about new areas of the business in order to provide accurate, timely, and complete information
Facilitate discussions between business partners to understand drivers and impacts to trends and data
Compile/mine data from multiple sources to solve complex operational and/or strategic business problems as they arise, making the appropriate recommendations to maximize decision quality and compliance
Query databases via SAS or SQL to identify populations of harmed customer for auto loans
Utilize home lending loans business systems to research transactions on loan accounts
Deliver data populations and required documentation to remediation leads
Work with data validation teams to ensure accuracy of data populations
Create business language illustrations of loans in scope for each remediation
Profile data to identify outliers, quality issues, and inaccurate data
Ensure adherence to data management regulations and policies
Required Qualifications:
6+ years of experience in one or a combination of the following: reporting, analytics, or modeling; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following: reporting, analytics, or modeling
Desired Qualifications:
Extensive knowledge and understanding of research and analysis
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Operations experience, including research and remediation, loan administration, or collections experience, via direct experience, or through support of an operation (loan administration, quality assurance, compliance, operational risk, project management, social media analysis, etc.)
Ability to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of people
5+ years of experience with SAS or SQL, or other data management, reporting and query tools
Ability to work independently
Ability to quickly learn business operations and processes
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Good project management skills
Ability to be flexible and adjust plans quickly to meet changing business needs
Ability to form a story through data analysis
Experience creating, reviewing and facilitating feedback on project documentation
Ability to travel up to 5% of the time
Job Expectations:
Ability to travel up to 5% of the time
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5517130&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Vacancy caducado!