Vacancy caducado!
Position DescriptionWhat does a great Customer Service Supervisor do? This Supervisor position plays an important role in the Client Care Organization as the candidate will be responsible for leading a team of 15-18 associates to deliver outstanding customer service in an inbound call-handling environment.Essential Job Responsibilities:
Provide coaching, support, career guidance and feedback to associates on performance, and career goals.
Ensure company policies and processes are followed. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development and correction action.
Perform quality checks, develop and review performance reports, identify areas to improve and implement measures to improve performance.
Lead workflow distribution and floor management to ensure service levels are consistently met and resolve complex escalated client concerns and disputes.
Recruit by interviewing and making effective hiring recommendations and develop and implement process improvements, and effective mange change to ensure departmental objectives are met/
Excellent engagement and communication skills. Is hands-on and knows how to motivate/inspire team members.
Accountable for team’s performance and understands the importance of achieving goals to guide the business to the next level of performance.
Basic Qualifications for Consideration :
Bachelor’s degree or equivalent experience
Demonstrated expertise with call center applications.
Ability to work flexible hours.
Proficiency with Windows, MS office Suite, and Internet Explorer
Strong demonstrated communication, time management and problem solving skills.
Preferred Skills, Experience, and Education:
Previous call center team management experience.
Experience in environment in Financial Services
Learn more about us.To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Explore the possibilities of a career with Fiserv and Find Your Forward with us.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.
Vacancy caducado!