Job Details

ID #5310927
Estado Arizona
Ciudad Mesa
Tipo de trabajo Permanent
Salario USD TBD TBD
Fuente Cognizant Technology Solutions
Showed 2020-10-29
Fecha 2020-10-28
Fecha tope 2020-12-26
Categoría Software/QA/DBA/etc
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Service Desk Analyst

Arizona, Mesa, 85201 Mesa USA

Vacancy caducado!

Service Desk Analyst:

Resolution of issues incidents raised by clients within SLA

Issue incident escalation to respective support groupsTicket creation, categorization, and prioritization On call support for issues related to laptop desktop application related issues Problem Record creation and reporting to Problem ManagersExchange Outlook and Mailbox movement related issuesVirus scanning and troubleshooting all basic components which help in system maintenance PST Creation, PST files tracking and retrieving data application related issues etc.

Incident resolution and ticket closure

Troubleshooting outlook issues like configuration issues while configuring accessing emails

Software installations and attending to all application related issuesResolution of all priority incidents based on first in first out basis

Vacancy caducado!

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