Branch Manager 3

Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the countryand.nbsp; We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreamsand.nbsp; We ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. .and.nbsp; As a branch manager, you re responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct and indirect reports to achieve their full potential and meet business objectives. .and.nbsp; Your responsibilities include: Lead the team and serve as a role model for delivering an exceptional customer experience, ensuring a focus on building relationships, engaging customers in conversations to understand their financial needs, and working proactively to help customers succeed financiallyBe a risk management leader; accountable for alignment with applicable regulations, policy and procedure requirements, audit and escalation proceduresAttract, retain and develop talentCoach and provide feedback leveraging performance management tools and processesMaintain a deep understanding of financial products and servicesEnsure customers are informed on how Wells Fargo can help make banking easier through education and demonstration of available digital options and introducing them to partners that support their needsProvide proactive leadership through customer outreach and community engagementSupport customers in resolving or escalating concerns or complaintsManage the staffing, schedule and work-flow for a team of direct and indirect reports .and.nbsp; This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured tra