Vacancy caducado!
Job Description: Customer Service Representative
Alaska Litho is recruiting for a Customer Service Representative
Typical Daily Responsibilities:
Answer phones, take messages and respond to customer questions
Follow up with customers on order statuses
Greet customers at the front counter
Write work orders, tickets and print project instructions for production crew
Pricing and estimated print project, and communicate them to customers
Follow-ups on leads and proposals
Follow-up with customers on finished print project quality and satisfaction
Respond to customer question and process print project requests through email
Filing and other administrative tasks as assigned
Maintain professional and technical knowledge by attending educational workshops, software training courses and community outreach
Learn how to process bulk mail for presort discounts
Perform other duties and/or special projects as assigned by supervisor
Preferred skills:
Previous Administrative Assistance or Customer Service experience
Previous experience in the Graphic Arts industry a plus
Excellent customer service skills
Strong organization skills
Excellent phone, verbal, and written communication skills
Proficient in the use of Microsoft Word, Excel, and Outlook
Experience in InDesign, Photoshop, or Illustrator a plus
Understanding of measuring devices and associated system
Understanding of basic math concepts including dividing fractions and converting decimals and area math.
Type 40 word per minute with minimal errors
Work well under minimal direct supervision and with a team of diverse players
Resourceful, able to handle and prioritize multiple tasks
Attention to detail
Proficient Mathematical skills
Understanding of the USPS business mail process a plus
Self-motivation and able to add value to our business
Able to lift, bend, and twist with 50lbs
Hourly compensation depends on experience and job fit. All positions at Alaska Litho come with great growth opportunities, ESOP Shares (partial ownership in our company), paid holidays, professional development, opportunities to make a difference in our community, and paid personal leave. If you are a good fit for the position and you can add value to Alaska Litho, please send your résumés today!
Vacancy caducado!