Vacancy caducado!
Position Summary: Assist Group Manager with training, supervising, supporting and participating in all Group Department functions, to include greeting and welcoming tour groups, luggage handling, and providing exceptional guest service.
To Apply: Please visit our Employment Portal at http://www.appone.com/maininforeq.asp?RID=2350070&AdCode=0070-7306
Duties:
Set positive and professional example for other employees regarding appearance, enthusiasm, attitude, attendance and performance
Understand and assist with managing group reservations, room blocks, manifests, special bill accounts, meal vouchers, group meal masters, and all functions related to group traffic and flow
Greet and welcome tour groups
Provide information about the features, services, facilities and amenities of the property
Assist tour groups with room changes, guest requests, complaints, etc.
Operate company vehicle
Assist with transport of guests and luggage
Work closely with the bell staff
Assist the front desk as necessary
Answer inquiries pertaining to hotel services, shopping, dining, activities, local attractions, etc.
Complete Bell Captain and Luggage Handler work schedules as per guest arrivals and departures at multiple locations
Assist with planning, communicating and managing employee work requirements
Assist with fine maintenance schedule and hotel inventory
Supervise employees assuring adherence to policies and procedures
Assist with attendance tracking and management
Communicate with tour operators and other hotel departments and shifts as need to meet guests needs and maintain smooth operation of hotel functions
Observe health and safety precautions required to protect people, and hotel and guest property
All other duties as assigned
Education, Knowledge and Skills:
Valid Alaska Drivers License required
Driving record sufficient to meet company insurance standards required
Previous customer service experience required (hospitality/tourism specific is preferred)
Supervisory experience preferred
Computer and Microsoft Office Suite (Word, Excel, Publisher) experience required
Experience with LMS hotel operating system preferred
Basic mechanical knowledge preferred
Knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction
Strong written and oral communication skills, to include effectively conveying information to others in large and small groups, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Knowledge of administrative and clerical procedures and systems such as data entry, managing documents and records, and other office procedures and technology
Able to lift 45 lbs. unassisted and 75 lbs. assisted
Able to perform with sufficient physical ability and mobility to stand or sit for prolonged periods of time; to perform physical activities that include use of legs, arms, fingers, walking, and standing for long periods of time, to include frequently walking up and down stairs; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull; to operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard; to travel to other locations; to verbally communicate to exchange information.
Work Values:
Service Orientation actively looking for ways to help people
Concern for Others being sensitive to others needs and feelings, and being understanding and helpful
Tolerance accepting criticism, and dealing calmly and effectively with high stress situations
Dependability being reliable, responsible, and dependable, and fulfilling obligations
Cooperation being pleasant with others and displaying a good-natured, cooperative attitude
Attention to Detail being careful about detail and thorough in completing tasks
Integrity being honest and ethical
Problem Solving analyzing information and evaluating results to choose and implement the best solution
Fountainhead Development, Inc. is a drug and alcohol free workplace.
Vacancy caducado!