Vacancy caducado!
Job Description This position is flexibly staffed. This position will be filled at either the I or II level, dependent on the applicant's qualifications and job experience.
It is recommended that you apply for all levels if you qualify.
What you will be doing :
Under the direction of the Division of Finance and Management Services (FMS), Section of Information Technology, Customer Service (IT / CS), the Microcomputer / Network Technician I / II position is responsible for providing technical support customer service for all State of Alaska Health and Social Services employees.
This position is responsible for troubleshooting, and resolving hardware and software IT issues, and documenting and tracking resolutions through Web Help Desk (WHD), the primary HSS IT ticketing system.
Our organization, mission, and culture :
The IT / CS section of HSS works as a team with Network Services (NS), Business Applications (BA), Project Management Office (PMO), and Department Security Office (DSO) to keep the department technologically operational and secure.
HSS is one of the largest departments in the State of Alaska with more than 3,500 employees serving to assure the health and safety of all State of Alaska residents.
CS is vital to HSS in the following ways :
First line of triage and troubleshooting technical issues for HSS employees and contract partners.
Testing of new hardware, software, and system solutions to work in conjunction with more than 200 supported software applications.
Assisting with overall hardware cost savings by performing a Department wide hardware refresh annually replacing one quarter of all HSS computer assets equating to approximately 1,000 devices.
Developing and maintaining a gold standard department approved computer image for deployment along with custom software configured and packaged for specific divisions according to the work they perform.
CS is the face and voice of IT, they are the first to be contacted when there is a technical issue in any HSS division, and are often the first to know about outages, and projects.
The response from CS sets the tone for IT’s overall response and success.
The benefits of joining our team :
We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe.
The working environment you can expect :
This position is located in the beautiful northern city of Fairbanks, Alaska. The office is located on the Old Richardson Hwy in the Children’s Services office, in the building also referred to as The Teamster’s Building, The Alaska Club Building, or The Fairbanks Office Building (FOB).
The position is primarily responsible for assisting the great people working in the Office of Children’s Services with desktop IT issues, and is conveniently located on-site nearest the primary support area.
Who we are looking for :
The person we are looking for to fill this position will encapsulate the following desired competencies to contribute to the success of CS :
Customer / Quality Focus : Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner.
Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Interpersonal Skills : Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others;
may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations;
is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Technical Competence : Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job;
works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Technical Documentation : Knowledge of procedures for developing technical and operational support documentation.
Technical Problem Solving : Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
To view the general description and example of duties for a Microcomputer / Network Technician I or II, please go to the following link : Minimum Qualifications
Microcomputer / Network Technician I :
High school diploma or the equivalent;
Two years experience which demonstrates routine use of two or more kinds of "off-the-shelf" application software (e.g., wordprocessing, database, spreadsheet, etc.
Additionally, applicants must show experience in basic microcomputer hardware / software support which includes installing and configuring microcomputers and / or peripherals, installing software, and performing routine file backup operations.
Substitution :
Twelve semester hours from an accredited college in software applications, office automation, computer networking, electrical engineering or computer science may be substituted for the two years experience such that one semester hour equals two (2) months work experience.
Other types of equivalent training (e.g., trade or technical school or the military) may be substituted for required work experience where the applicant provides a Certificate of Completion for courses taken and evidence of 12.
5 hours classroom experience for each semester hour (2 months) substituted.
Microcomputer / Network Technician II :
One year of experience in which the primary focus was on network installations, maintenance and trouble-shooting services for microcomputers, their peripherals and / or non-complex computer networks.
An Associate's degree from an accredited college in computer science, computer networking, electrical engineering, information systems, data communication, or a closely related field.
Professional, undergraduate, and / or military certification that includes training in computer troubleshooting, networking, network security, interconnected devices, and server installation and configuration.
Additional Required Information
At time of interview applicant(s) are requested to submit :
One (1) hard copy of three (3) professional references with current contact information
If submitting education for experience requirements, please provide copies of relevant documentation (transcripts, degrees, course completion certificates, etc.
A copy of academic transcripts (unofficial are acceptable but must include the institution name / URL on documents provided).
Special Note : Position requires access to Criminal Justice Information and other state / federally regulated information, which includes passing one or more background investigations including fingerprinting.
Possible travel in and around the state of Alaska into rural towns, potentially in small airplanes.
Please read the below information carefully. This applies to your application submission.
COVER LETTER A cover letter is required. The cover letter must describe your core competencies, as they pertain to the job description listed above.
Please attach the cover letter as a separate document to your application before applying online. If unable to attach to your application, email or fax the cover letter to the contact number provided in the job posting prior to the closing date of this recruitment.
Your cover letter will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
Omission of any required documentation will result in an incomplete application and you will not receive further consideration.
EDUCATION
To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application.
If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application.
Unofficial are okay, please ensure that the institution / URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.
S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.
It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time.
Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application.
If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.
A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.
If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level.
Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered.
If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
NOTE : Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.
Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.
Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here :
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465-4095.
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.
com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at
Vacancy caducado!