Job Details

ID #2791552
Estado Alaska
Ciudad Anchorage / mat-su
Full-time
Salario USD TBD TBD
Fuente GCI Communications Corp
Showed 2019-10-21
Fecha 2019-10-21
Fecha tope 2019-12-19
Categoría Etcétera
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Specialist I, Customer Experience (19000543)

Alaska, Anchorage / mat-su 00000 Anchorage / mat-su USA

Vacancy caducado!

GCI's Customer Experience Specialist I ,.and.nbsp;is the face of GCI to thousands of customers and potential customers across the state of Alaska. .and.nbsp;to suport our customers needs with Company s products and solutions, turning our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live, work and play. Provide high quality service and promote company s value by proactively acquiring, up selling, cross selling and retaining customers across applicable product linesand.nbsp; Customer Focus and Sales:.and.nbsp; With your extensive knowledge of the latest products, coupled with your knowledge of the most competitive pricing plans available, you will utilize your exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows you to build trust, educate your customers, and offer a variety of options and solutionsand.nbsp; As a Customer Experience Specialist, you will assist customers in a professional manner by providing the ultimate customer experience;Respond to general customer service inquiries about our products and servicesConsult with customers in order to determine their needsRecommend the appropriate products and servicesMeet and exceed all performance and sales goals/metrics Identify and acting upon opportunities to upsell additional products and services to new and existing customersCreate a first-class customer service experienceHandle all customer service issues in a timely and professional mannerDevelop long-term relationships with our customers.Be enthusiastic and professional with your peers and our customers. Show up to work on time and work your scheduled shift.Training:Remain current and knowledgeable of all company products including accessories, service plans, promotions, features and taxable billing. Attend on-going training on Company products, services and applicationsMaintain knowledge of competitor s offers and provide feedback to management about the newest competitor pricing and offers.Cross-train within other sub-groups to strengthen network, telephony, and computer related technical skillsand.nbsp; Knowledge, Skills and Abilities: Knowledge of telecommunications industry, products, services and customer service activities. Promote sales, retain customers and ensure customer satisfaction. Communication Skills: demonstrated ability to listen effectively and verbally communicate information regarding numerous products and procedures provided by the company for customers and/or interaction with service personnel; demonstrated ability to accurately log verbally received information in written and/or electronic format. Technical skills needed to provision and troubleshoot. Communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments. Excellent command of the English language required. Multi-language speakers encouraged.Demonstrated knowledge of windows applications such as but not limited to Excel, Word, Outlook and Access database applications. Competent using technology based applications i.e., Internet, cell phones, or equivalents. Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data services, TV entertainment devices a must. Ability to use a keyboard and 10-key calculator proficiently. Basic math and accounting knowledge with demonstrated ability to accurately process, reconcile and electronically track cash transactions and prepare deposit slip information.Interpersonal Skills:.and.nbsp; must to able to work well with others under stressful, time restricted conditions, displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workersand.nbsp; Must have problem-solving skills, work w

Vacancy caducado!

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