Vacancy caducado!
Position DescriptionWhat does a great Service Executive do?The Service Executive within Card Services is responsible for supporting the execution of initiatives and the overall operational satisfaction of Fiserv Card Services’ clients. These clients consist of mid to large financial institutions and organizations that partner with Fiserv to sell our products and services to financial institutions. The role provides a more in-depth level of support to our clients in areas including ATM driving, debit, credit and transaction processing. The role alleviates responsibilities often associated with Client Executive, thus freeing the Client Executive for other strategic functions and additional sales opportunities. Each Service Executive is responsible for understanding the nuances associated with the product/services and for providing a high level of support to each assigned client. They will interact with client contacts, account management team and other Fiserv Business units and departments.The position can be performed from a remote location or may also be filled in one of the main Fiserv facilities. Depending on the client’s location, the candidate may be required to work extended hours in order to support clients.In this role, you can look forward to :
Maintaining the primary Fiserv relationship in client's project management and operational areas
Participating with Client Executive and client on operational strategy
Scheduling and facilitating client calls with other Fiserv departments and divisions as needed to review Change Requests CRs, projects and open issues
Attending Project Review meetings with client to update internal groups on client projects
Building, submitting, and tracking Project Service Requests (SR) & Engagement Requests
Attending scheduled calls with Service Delivery and client to follow up on any critical issues or scope changes on a as needed basis
Building, submitting and supervising Development Requests
Participating/scheduling/facilitating Post Mortem (internally) meetings
Project Coordination (AP releases, Project Implementation) - working internally on execution of releases, projects etc. Ensure that projects are completed within contractual SLA's
Serving as main internal liaison to internal Fiserv teams including Business Partners
Ensuring that client requests for additional services are addressed
Customer concern point on issues (first line escalation remains Client Services)
Promote and maintain positive client relations
Basic Qualifications for Consideration :
EFT and Debit Card knowledge required
Bank/Credit Union Knowledge preferred
Client service oriented
Sophisticated analytical skills required
Excellent verbal and written communication skills
Excellent organizational skills
Sophisticated PC skills (MS Excel, Access, Word)
Professional appearance and ability to travel upon request
Bachelor’s degree in business and 2 to 4 years’ experience as an Account/Client Executive or National Client Service Representative is preferred
Travel required : 10 - 15%Work Environment:The work environment characteristics described here are representative of those an associate encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Home Office needs to be separate from common areas of the home;
Office space needs to be contained in a permanent structure with a physical address;
Noises not affiliated with an office environment to be controlled;
Access to home office should be reasonably controlled to prevent damage to equipment or access to critical data.
Who We Are: With more than 2,300 associates, Card Services provides debit and credit processing, ATM monitoring, driving and ATM Managed Services, digital, fraud and risk, loyalty and analytics solutions and owns and operates the Accel®, Star® and MoneyPass® surcharge-free Networks. We deliver financial institution and consumer-friendly payments experiences to clients through a broad array of integrated solutions.Card Services by the Numbers:
5,000+ clients
11 billion debit, credit, and ATM transactions processed
67,00+ surcharge and card-free ATMs managed
Drive 29,000+ ATMs
1 billion+ accounts managed
Payment network access at 1 million+ merchant locations
225 million+ payment network cards participating
Handled $1 million+ in commerce in our busiest minute
Fiserv is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.
Vacancy caducado!