Vacancy caducado!
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.Our Defense Team supports our Nation’s warfighters, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of military operations.AT&T has an opening for Deputy Base Operations Lead to support the US Air Force in overseeing the overall success of AT&T’s Network as a Service delivery and life cycle operations. Interface with military site leadership and site contract operations, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance. Support the On-Site Lead Engineer with NaaS technical solution implementation; program design reviews, oversight of telecom equipment installs and operations, systems, facilities; interact with tenant organizations .Job Duties/Responsibilities:
Manage implementation of NaaS architectural solution at the base level
Support Base operations across Active Duty, Air Nat’l Guard, Reserve missions
Drives process improvements based on Air Force experiences and recommendations for service assurance.
Prepares and implements service improvement action plans as required.
Interacts with multiple levels of internal, vendor, and Air Force key personnel regarding service performance.
Serves as customer advocate and escalation point of contact for service performance issues.
Responsible for meeting all operations service levels, including incident management, problem management, change management, and availability.
Provides operations reports to Air Force, including performance for SLOs, chronic issues, and remediation plans.
Determines appropriate configurations of telecommunications hardware and software to ensure the desired performance of telecommunications equipment.
Attends meetings, conferences, task forces, committees, events, etc. to provide and receive updated information, work in unity with the Air Force and other agencies with similar telecommunication equipment and system interests, and assure the organization’s position is represented.
Researches, gathers and compiles relevant technical information to enhance, modify and maintain assigned networks and telecommunications systems
Required Clearance:Secret required (#secret)Required Qualifications:
Bachelor’s degree
Experience in DoD base level IT and facilities management
Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community
10+ years in leading commercial or DoD teams in IT communications discipline
Desired Qualifications:
Master's Degree
PMP, or Prince2 certification
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/VWe expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Vacancy caducado!