Vacancy caducado!
If you LOVE pets, want to work with great people who LOVE pets - AND you want to help our amazing clients and their pets, then we are looking for you!
VCA Bering Sea Animal Hospital is seeking extraordinary Client Service Representatives who identify themselves as personable, highly professional and animal/people lovers. Our friendly, professional staff is made up of dedicated individuals who have made it their mission to help pets live long, healthy lives. We offer a challenging, rewarding and fun work environment that is full of opportunity for personal and professional growth.
Job Description: As the face of VCA, the Client Service Representative (CSR) sets the tone for the practice as we build and maintain each client's trust and confidence in our abilities. The CSR utilizes world-class customer service skills to develop the relationships we have with our clients, therefore benefiting patient/client care outcomes.
Skills and Qualifications: VCA's Client Service Representatives come from a wide variety of professional backgrounds; careers in medical and healthcare fields, retail, hospitality, restaurant service, sales, management, administrative assisting, and call centers. Yet, they all share a common passion . . . the satisfaction that comes with providing an outstanding client experience. The successful CSR candidate will share VCA's commitment to delivering the highest quality patient care with exceptional client service. He/she will bring a positive attitude, a strong service orientation and high energy, along with:
Compassion for both pets and people.
Demonstrated excellence in customer service, communication and listening skills.
Proven decision making skills.
The ability to integrate new information into problem solving.
Proficiency in Microsoft Office.
Willingness to work non-traditional hours- including evenings, weekends and holidays.
The ability to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste.
Duties and Responsibilities: The Client Service Representative plays a key role in the hospital's success, as his/her immediate interaction with clients impacts revenue, repeat visits and overall client satisfaction. While this position does not have any clinical duties, the CSR will work hand-in-hand with Veterinarians, Veterinary Technicians, Assistants and Kennel teams.
The CSR is the pivot around which the hospital operates and is responsible for:
Answering telephone calls,
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Managing medical records, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times- both inside and outside.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical/dental/vision and paid vacation (for full time employees only), 401 (k), generous personal pet care discounts and more!
Candidates must be willing to work a varied shift including evenings and weekends.
If you think you are the perfect person to join our team, we want to speak with you! Please reply to this ad with a resume and cover letter. Candidates with veterinary or medical office experience are highly desirable. Priority for interviewing and hiring will be giving to those candidates.
Because we are continuously focused on the needs of our patients and clients, we cannot accept correspondence from candidates in person.
Vacancy caducado!