Job Details

ID #1745328
Estado Alabama
Ciudad Florence / muscle shoals
Full-time
Salario USD TBD TBD
Fuente Alabama
Showed 2019-02-02
Fecha 2019-01-31
Fecha tope 2019-04-01
Categoría Servicio al cliente
Crear un currículum vítae

Customer Care Call Center (521 AVALON AVE)

Alabama, Florence / muscle shoals 00000 Florence / muscle shoals USA

Vacancy caducado!

Apply NowJob Description:Job SummaryAre you looking for an opportunity to grow your career? We?re hiring and we may be looking for you!Our call center is a unique environment for our pharmacy staff, where supporting our retail pharmacy locations is top priority. Through over-the-phone patient assistance, and reviewing important medications, our call center pharmacy teams are integral to making sure our patients are cared for every day.As our needs have grown, we haveÂfull-time pharmacy technician rolesÂavailable and we?re seeking dynamic individuals to join our team! As an accredited organization, Walgreens will assist with providing required technician training, as well as help you acquire your certification. You bring the winning attitude and we?ll help you excel. Additionally, some of the responsibilities of our talented technicians include (according to state and federal regulations), data entry, patient registration, resolution of third party rejects, responding to high volume customer inquiries, follow standard operation procedures and adhere to company policies, as well as responsible for using pharmacy systems to obtain patient and drug information. Additional duties can vary by assignment.Our culture and work environment is fast-paced and fun! If you?re an outgoing individual, who is a multi-tasking ninja and has great people skills ? than this may be the opportunity for you! Apply and join our team today!Job ResponsibilitiesÂUsing Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.ÂAs the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.ÂApply Now

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