Vacancy caducado!
Tier 1 Support Technician (Remote)
compensation: compensation: 25k-37k annually
employment type: full-time
Tier 1 Support Technician
Vector Choice Technology Solutions
Employee Type: Full Time / 1st Shift
Relocation: Not Offered
VECTOR CHOICE TECHNOLOGY SOLUTIONS
Vector Choice provides information technology services and solutions to businesses of all sizes in many different industries throughout the US and internationally. We have cultivated a highly dependable team of experts who hold a large variety of technology certifications from third-party vendors allowing us to manage a wide variety of systems and platforms. We understand that our success is based on the value that our employees provide through client service and technical expertise. We value the close knit work environment that we have created at Vector Choice and work hard to maintain that environment as we continue to grow.
Job Description
As a Technology Support Specialist, you will work directly with clients providing expertise in administration and internal support of the Client's PCs, printers, servers, networking devices and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. This position reports to the Services Manager.
Key Responsibilities
Exceptional client service skills, organizational skills with a proven ability to manage multiple priorities
Must be able to quickly and correctly diagnose problems with computer systems and introduce a resolution
Provides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, VoIP phones etc.
Ability to learn new technology quickly
Remote/ On-site troubleshooting of level 1 and 2 issues such as desktop hardware failures.
Answer client calls and create detailed tickets.
Escalate tickets to the appropriate technician when needed.
Travel to client offices when needed
Will be responsible for taking calls on an On-Call rotation.
Being punctual is mandatory.
Essential Function
Provide helpdesk support and resolve problems to the end user's satisfaction
Monitor and respond quickly and effectively to requests received through from phone calls or email to ticketing system
Monitor Support Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the helpdesk tracking software
Document internal procedures
Assist with onboarding of new users
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Basic Requirements and Experience
Associate’s Degree in Information Systems or related field
1 year of relevant field technical experience in a network setting
Must have highspeed and stable internet connection
Must have reliable transportation
Preferred Requirements and Experience
Bachelor's Degree in Information Systems
Certifications including MCP, MCSA, MCITP, A+ and Network+
Technical Knowledge (Not limited to)
Windows 7/10 Support
Office 365
Workstation Troubleshooting
MSP experience is preferred
Basic understanding of Networking
ConnectWise experience preferred but any ticketing system experience a plus
Printer/Fax/Scanner Troubleshooting
Exchange Hosting
Vacancy caducado!