Vacancy caducado!
ECS is seeking a Tier 2 Operations Manager to work in our Huntsville, AL office. Please Note: This position is contingent upon contract award.less thanbr>Job Description:less thanbr>We offer the chance to support the world s finest law enforcement organization and help the people that keep us safe. In this job you will support agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber-attacks, and major criminal threats.less thanbr> We are seeking candidates committed to high quality to provide courteous and accurate technical information and support in a timely, efficient and professional manner. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment.less thanbr> Responsibilities include:less thanbr> Oversee all system monitoring activities; subordinate to the Service Desk Managerless thanbr> Knowledge of ITIL process and Industry best practicesless thanbr> Manages all network, server and equipment monitoringless thanbr> Manages the day-to-day operations of the Tier 2 groupsless thanbr> Works with Deputy Service Desk Manager to proactively work incidents observed and Incident Manager in verifying the resolution of critical incidentsless thanbr> Understands and functions within Service and Operation Level Agreementsless thanbr> Interacts with management to facilitate timely problem resolutionless thanbr> Knowledge in the use of and application of metrics to increase efficiency and solve issuesless thanbr> Possesses excellent communication skillsless thanbr>Required Skills:less thanbr> Top Secret Clearance with SCI Eligibilityless thanbr> Bachelor's Degree or equivalent experience and / or technical certificationsless thanbr> Direct experience with HP Service Managerless thanbr> ITIL Certificationless thanbr> Strong interpersonal skillsless thanbr> Advanced understanding of IT Service Management processesless thanbr> Ability to work in a 24/7 environmentless thanbr>Desired Skills:less thanbr> Direct experience with ServiceNowless thanbr> ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.less thanbr> ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.less thanbr>less thanbr>Employer's Job# 6584less thanbr>Please visit job URL for more information about this opening and to view EOE statement.
Vacancy caducado!