Public Safety & Security Officer

POSITION: Public Safety & Security OfficerDEPARTMENT: Public Safety & Security (PS&S)REPORTS TO: PS&S ManagerCLASSIFICATION: Full-time and Part-time/Year-roundFLSA: hourlyGENERAL PURPOSE:The PS&S department provides 24-hour safety, security and loss prevention services to the resort, our employees and our guests. PS&S Officers are expected to respond promptly and professionally to guest and employee requests and emergency situations, realizing that these will not always fall within the scope of departmental responsibilities. PS&S Officers are expected to be prepared to do what is necessary to handle problems and be aware of the need for special attention to guest relations. This may be an overnight position (you must be comfortable consistently working overnight hours). Our ideal candidate demonstrates diligence and integrity, while enhancing the guest experience.Essential Duties and Responsibilities: Promote safety awareness to employees and guests throughout the resort by identifying, reporting and/or correcting any safety problems or misuse of company assets. Provide a high visibility presence in order to deter criminal activity and violations while ensuring the proper and lawful use of all Snowbasin properties. Assisting/interacting with guests and staff in a professional and courteous manner while providing a high level of customer service. Managing and resolving customer service issues throughout the resort. Assisting guests and employees of the resort with vehicle pull-outs, jump-starts, vehicle-unlocks, intrusion alarms and motor vehicle accidents. Enforcing all Snowbasin property, road and animal regulations. Controlling traffic and pedestrian safety on roadways within the resort and entering the resort; enforce parking policies and relocate vehicles as necessary. Performing patrols of the property both on foot and in a vehicle; maintain patrol logs as well as daily shift reports and incident investigations. Adapting to wide variety of dynamic situations while making critical or difficult decisions in urgent situations. Enacting general emergency procedures; coordinating and responding to emergencies. Interfacing with EMS and law enforcement services. Cooperating with law enforcement and assisting with investigations when necessary. Additional duties may include but are not limited to: inspecting AEDs, restocking first aid kits, updating locks and keys and more. Perform additional tasks as requested by the PS&S Manager or other Management Team members; occasionally attending meetings and trainings outside of the regular work week.Qualifications: High level of energy and enthusiasm for guest service, safety and the security of the resort. Proven ability to motivate employees around safety and drive engagement. Exceptional employee/guest relations skills with the ability to remain calm in stressful situations. Ability to negotiate, coach and problem solve in an effective manner while building and maintaining positive relationships. Capable of maintaining confidential information – both written and verbal. Strong organizational, analytical, problem-solving, communication and conflict resolution skills. Effective computer and writing skills including proficiency in incident reporting and documentation. Weekend and holiday availability required as well as flexibility with work schedule; available on-call as necessary.Education and Experience: Minimum of High School diploma or GED. Current certification in CPR/AED and First Aid at Healthcare Provider or Professional Rescuer level OR the ability to pass the company provided training. Possess valid US Driver’s License and the ability to pass a motor vehicle record check. Functional use of Microsoft Word, Excel, and Outlook. Basic written communication skills (grammar and spelling). Absence of criminal record in recent past. Absence of felony record. Must be 21 years of age. Previous experience in safety and loss prevention (specifically in hospitality and/or college setting), surveillance or law enforcement desirable. Current EMT certification or equivalent preferred.