Program Manager

ECS is seeking a Program Manager to work in our Huntsville, AL office. Please Note: This position is contingent upon contract award.less thanbr>Job Description:less thanbr>ECS is seeking a TS-cleared Program Manager to oversee an 80-person Service Desk and NOC managed services program, supporting approximately 50,000 government and contractor end users both CONUS and OCONUS. We offer the chance to support the world s finest law enforcement organization and help the people that keep us safe. In this job you will support agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber-attacks, and major criminal threats.less thanbr> We are seeking candidates committed to high quality to provide courteous and accurate technical information and support in a timely, efficient and professional manner. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment.less thanbr> Responsibilities include:less thanbr> Provide management, control, planning, and scheduling for projects and services requiredless thanbr> Coordinate work performed and act as the central point of contact (POC) with customer stakeholdersless thanbr> Provide agency management with strategic guidance and insights necessary for directing the programless thanbr> Maintain a flexible, responsive and supportive work environmentless thanbr> Provide leadership, management, oversight, control, and direction to all subcontractorsless thanbr> Analyze call and interaction ticket volumes throughout the day and week; staff appropriately to meet the volumeless thanbr>Required Skills:less thanbr> Top Secret Clearance with SCI Eligibilityless thanbr> Bachelor's Degreeless thanbr> Direct experience running programs of at least 50 FTEsless thanbr> ITIL Certificationless thanbr> Strong interpersonal skillsless thanbr> Advanced understanding of IT Service Management processesless thanbr> Ability to work in a 24/7 environmentless thanbr>Desired Skills:less thanbr> Direct experience with HP Service Manager or ServiceNowless thanbr> ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.less thanbr> ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.less thanbr>less thanbr>Employer's Job# 6588less thanbr>Please visit job URL for more information about this opening and to view EOE statement.