Job Details

ID #2636529
Estado Alabama
Ciudad Huntsville / decatur
Full-time
Salario USD TBD TBD
Fuente CTG
Showed 2019-08-19
Fecha 2019-08-20
Fecha tope 2019-10-19
Categoría Etcétera
Crear un currículum vítae

Printer Maintenance / Repair Associate

Alabama, Huntsville / decatur 00000 Huntsville / decatur USA

Vacancy caducado!

PRINTER MAINTENANCE / REPAIR ASSOCIATEHuntsville, Alabama, United StatesNewAdministrative Assistance & Clerical6 hours agoPost Date19207992Requisition #Apply for JobShare this JobSign Up for Job AlertsCTG is currently assisting one of its premiere clients in staffing a Printer Maintenance / Repair Associate in Huntsville, AL.Position: Printer Maintenance / Repair AssociateLocation: Huntsville, ALDuration: 12 monthsFor immediate consideration, please email me at [email protected] or call me at 716-887-7371.Essential job functions: Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process Provide on-going end user training on equipment Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities. Provide IP address support Perform basic equipment problem diagnosis Point of contact for equipment removal and delivery for onsite support Contact service as required (3rd party) Utilize web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in designated systems Remote Service call onsite support Driving (if required for duties) Download and install printer drivers on end-user equipment Perform printer mapping to PC as required Escalate printer network issues to appropriate resource Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise device management as required Perform remote device monitoring and remote solve (Device Management) Identify and promote Office Solutions Pro-actively manage consumables and supplies using the DOS calculator Maintain on-site operator replaceable parts inventory Collect equipment meter information and submit for billing purposes Perform Data Entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4 Additional Requirements, Skills and Qualifications:SKILLS: Lift and move up to 50 pounds Read, write and follow basic English instructions Customer service and communication skills Ability to manage multiple tasks Perform duties with minimal supervision Basic Equipment problem solving and diagnosis per training provided Customer problem resolution including escalation as required Coordinate work tasks to ensure fulfillment of SOWs Track and report account information as required 1-2 years relevant experience resolving customer and equipment printing issues EDUCATION: Minimum High School diploma or equivalent EDUCATION VERIFICATION: YesCTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.Additional Information

Education Level: High School Diploma/GED (±11 years)

Work Remote: No

Travel: No

Vacancy caducado!

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