Vacancy caducado!
OverviewBUILDS A BOSS-CENTRIC CULTURE
Understands GCR’s business strategy and successfully communicates how this translates into a boss-centric culture for his/her team’s day to day work in the store
Gathers first-hand insights on how bosses experience the stores and how the store teammates service the bosses
Builds relationships based on mutual respect with store teammates; seeks formal and informal feedback on how the boss-centric culture can be enhanced, including what barriers might stand in the way. Encourages teammates to focus on continuous improvement and problem resolution
Partners with GCR and store stakeholders to proactively monitor and discuss market trends, boss success metrics and business issues
Acts in the best interest of bosses and the business to create sustainable, valuable boss relationships for the future
Builds an expectation where store managers and teammates are empowered to take initiative to meet bosses’ diverse needs
Coaches teams to manage boss expectations and diffuse high-tension situations by maintaining a proactive, win-win approach; effectively works through situations that become escalated
Creates processes and systems to support boss profile management within and across stores to drive increased awareness of boss interactions and service
Creates an environment that is boss-centric by modeling expected behaviors, including listening to bosses, effectively reading the boss’ needs and responding appropriately; Demonstrates an approach that goes beyond an “inventory check” to focus on the boss’ situation and needs
Creates consistency (across time and across teammates) in high-quality store teammates so that bosses that have multiple visits to the same location can interact with and build relationships with the same store teammates
Examines pain points for both teammates and bosses to identify opportunities for enhancements that can be shared with Market Managers
Implements short and long-term solutions to prevent recurring boss satisfaction issues; monitors effect and provides insights to Market Managers
Position SummaryLeads the overall operations, sales, and compliance of stores within assigned centralized market through management of store managers. Must lead a centralized Market Hub and Spoke operation to create a safe, growth minded, customer centric culture within assigned marketthat is part of an overall Region.ResponsibilitiesKey Accountabilities
Partners with Region Manager to foster a company-wide culture of safety to raise awareness and ultimately reduce teammate risk, claims and cost. Promotes safety awareness at the store level.
Promotes a customer-centric vision and communicates promise to deliver best in class experience
Manages P&L and allocation of Market budget; Responsible for sales and profit results, margin and expense control for the market
Champions company initiatives to drive achievement of strategic objectives throughout the market
Ensures execution on all teammate initiatives in assigned market, including training, compensation, performance management, employee engagement, etc.
Trains and selects Store Managers; ensures appropriate alignment of leadership positions within market to achieve objectives
Reviews analytics and reports to draw conclusions and identify root cause for issues; develops actionable plans based on data driven reviews
Maintains knowledge of industry trends; adjusts approach accordingly
Maintains active presence in stores in assigned market to ensure stores are executing on objectives and action plans
Ensures stores in assigned market comply with all GCR standard operating procedures, as measured in dashboard/scorecards; prepares consistent, simplified and standardized store action plans to drive accountability within assigned stores and market
Manages payroll, productivity and staffing to ensure ability to meet demand; selects Store Managers and may also participate in selection of in-store teammates. Modifies assignment of store managers within market to drive achievement of results
Drives improvements in productivity and customer experience within assigned stores
Resolves any compliance related issues for stores in assigned market as well as the escalation of conflicts/problems not resolved by Store Manager
Leads and develops store managers, including identification and development of bench strength for future store management opportunities; fosters a sense of engagement to drive stability within the Store Manager workforce
Complies with financial reporting requirements related to the development and maintenance of store budgets, accounts receivable, inventory reporting, and cash management
Oversees local community efforts to drive sales through unit growth, service growth, and overall market share increases.
QualificationsTechnical Knowledge Requirements
Must learn Store Manager Role, how to lead the operation of a GCR location
Important to understand GCR’s Retreading Plant operation, fully understand retread process and KPIs
Need to fully understand sales strategy and expectations
Requires ability to read and analyze P/L statements as well as prepare and manage budgets
Ability to review and understand analytics and identify root cause
Knowledge of Store POS systems
Proficient in Microsoft Office Tools
Education and Experience
Bachelor’s degree in Business or Automotive field OR equivalent experience preferred
Minimum of 5 years’ experience required; commercial automotive experience preferred
3+ years of supervisory management experience preferred
Employee Type Regular Full-TimeRequisition ID 2019-172020Posted Date 11/11/2019Location US-WA-AuburnZip Code 98002Category Operations ManagementAs an Equal Employment Opportunity (EEO)/Affirmative Action employer, it is the policy of Bridgestone to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Vacancy caducado!