Vacancy caducado!
282842BRJob Title:FSG (Con Direct) National Mrtg and Home Equity Prod Mgr (US)TD Description:About TD Bank, America's Most Convenient Bank®TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBankUS .TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com at http://www.td.com/ .Auto req ID:282842BRDepartment Overview:Job Profile SummaryThe FSG (Consumer Direct) National Mortgage and Home Equity Production Manager supports the Financial Solutions Group (FSG) Channel and leads a team of 6 to 10 Sales Managers. This position is responsible for creating the strategy to drive loan production for all FSG across multiple locations, currently Mt. Laurel, Auburn and future state in Jacksonville. This position is responsible for key scorecard metrics; i.e., production, compliance, customer experience (VOC or LEI), along with Colleague engagement.Country:United StatesJob Requirements:Bachelor's degree or equivalent experience 7+ years' experience in mortgage origination 5 years management experience required Previous contact center management experience, 2 years as a minimum, 5 years preferred Must have extensive mortgage industry & product knowledge Excellent sales skills Excellent communication oral & written skills Excellent motivational skills Keeps updated on all residential mortgages industry trends, products, etc. Must have competitive nature to stay motivated to exceed goals Must be able to work in a fast-paced and changing environment This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36 Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this positionMust be eligible for employment under regulatory standards applicable to the position.
Must be eligible for employment under regulatory standards applicable to the position.
Hours:40Job Description: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Manages, develops, coaches and motivates a team to achieve Sales, Customer Experience, Compliance and Quality targets Accountable for performance of multiple sales teams, across multiple locations (currently Mt. Laurel NJ, Auburn ME, and future Jax, FL location) Develops, implements and sustains the following key strategies that will support the FSG transformation: Enhances the Store referral model by partnering with Store key leadership to refine and implement a more robust referral model to drive year over year growth Develops Home Equity growth strategies with Home Equity Product leadership, digital and marketing partners to capture market share growth Develops a Realtor outreach strategy to enhance the purchased business within FSG Partners with the Shared Services operations team to develop streamlined processes to reduce turn times to create a unique Customer experience that will differentiate TD from our competitors Manages the sales process and the pipeline leveraging their skills and experience to address issues, oversights, errors, following up with the loan processing department Stays informed on trends and developments in mortgage and home equity real estate market Monitors calls and assigned team activities to ensure service, quality and productivity standards are met Ensures team adheres and is aware of changing rules and regulations pertaining to the mortgage industry. Responsible for profitable growth for the channel to exceed established goals and objectives. Ensures compliance to Contact Center policies and procedures Enforces adherence to budget Supports the implementation of company policies, procedures and practices Monitors productivity and performance effectiveness through call observations Participates in the selection, placement and training of new staff members. Develops, assesses and evaluates Employee performance, prepares appropriate action plans and conducts performance reviews Maximizes productivity by coaching staff to achieve set department goals, including, but not limited to sales and service goals Ensures ongoing development and training of staff and assists with training and development efforts Coaches staff to develop a solid knowledge of a wide variety of products and services Continues to enhance reward and recognition programs Works with other internal partner groups to resolve escalated Customer issues Participates on committees and project teams to include product offerings and changes, policy, risk, marketing, etc. Manages budget for designated teams within the region Industry leading customer experience via LEI and VOC Supports strong employee engagement and retention Delivers on improved performance across the FSG (Consumer Direct) channelInclusiveness:At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.Province/State:Florida, Maine, New Jersey, South CarolinaCity:Auburn, Greenville, Jacksonville, Mount LaurelWork Location:Mt Laurel - 6000 Atrium WayBusiness Line:TD Bank AMCBJob Category - Primary:Call CenterJob Category(s):Call Center, Sales & Business DevelopmentProvince/State (Primary):New JerseyProvState 2:FloridaProvState 3:South CarolinaProvState 4:MaineCity (Primary):Mount LaurelCity(s) 2:JacksonvilleCity(s) 3:GreenvilleCity(s) 4:AuburnJob Family:Contact CentreTime Type:Full TimeEmployment Type:RegularFederal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Vacancy caducado!