Job Details

ID #3841609
Estado Alabama
Ciudad Auburn
Full-time
Salario USD TBD TBD
Fuente Alabama
Showed 2020-05-04
Fecha 2020-04-30
Fecha tope 2020-06-29
Categoría Servicio al cliente
Crear un currículum vítae

Remote - Customer Service, Tech or Sales Professional - USA (Auburn, AL)

Alabama, Auburn 00000 Auburn USA

Vacancy caducado!

Overview

Service Fortune 500 companies and provide quality customer service, regarding various available products and services.

Responsibilities

Answer inbound calls

Provide contact completion and/or alternate solutions for the caller

Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion

Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines

Adhere and meet client program metric performance goals

Maintain concentration and focus in order to meet performance goals

Skills & Abilities

Good knowledge of business English, spelling and punctuation

Must be able to communicate clearly and effectively

Ability to define problems, collect data, establish facts and draw valid conclusions, based on limited information.

Demonstrate the ability to handle pressure when attempting to meet performance goals.

Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.

Ability to remain alert and ready to accept calls, even during periods of low call volume.

Ability to project and convey a positive, concerned and professional image to customers

Ability to be adaptable and quickly adjust to change

Must be able to conduct data search efficiently and effectively while working within specific time constraints

Ability to maintain a well-organized work area

Manage time effectively

Concentrate and focus for extended period of time

Remain alert at all times

Adhere to work schedule and punctuality requirements

Position Qualifications

Education

High School Diploma or GED

Experience

At least six months of customer service experience

Prefer call center experience, but not required

Prefer work at home experience, but not required

Vacancy caducado!

Suscribir Reportar trabajo