Vacancy caducado!
Overview
Service Fortune 500 companies and provide quality customer service, regarding various available products and services.
Responsibilities
Answer inbound calls
Provide contact completion and/or alternate solutions for the caller
Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion
Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
Adhere and meet client program metric performance goals
Maintain concentration and focus in order to meet performance goals
Skills & Abilities
Good knowledge of business English, spelling and punctuation
Must be able to communicate clearly and effectively
Ability to define problems, collect data, establish facts and draw valid conclusions, based on limited information.
Demonstrate the ability to handle pressure when attempting to meet performance goals.
Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
Ability to remain alert and ready to accept calls, even during periods of low call volume.
Ability to project and convey a positive, concerned and professional image to customers
Ability to be adaptable and quickly adjust to change
Must be able to conduct data search efficiently and effectively while working within specific time constraints
Ability to maintain a well-organized work area
Manage time effectively
Concentrate and focus for extended period of time
Remain alert at all times
Adhere to work schedule and punctuality requirements
Position Qualifications
Education
High School Diploma or GED
Experience
At least six months of customer service experience
Prefer call center experience, but not required
Prefer work at home experience, but not required
Vacancy caducado!